Results-driven Senior Bank Professional with over 18 years of expertise in the Affluent Consumer

& Business Banking Segment. Demonstrated commitment to white-glove service, precise execution, and unwavering integrity. Proven track record of fostering trust with employees, clients, and partners. Adept in operations management, compliance, risk assessment, and collections within diverse service sectors. Skilled in team leadership, workflow management, and cultivating high-performance cultures in fast-paced environments. Expertise in lease/loan processes and cross-team collaboration. Strong advocate for talent development, resulting in improved team performance and individual growth. An accomplished professional with a proven ability to align business strategies with organizational goals, resulting in enhanced operational efficiency and stakeholder satisfaction.

EDUCATION

MBA of Human Resources

South University, Savannah

Georgia, TX In progress

MBA of Science Business

Administration

South University, Savannah

Georgia, TX February 2020

Bachelor of Science Business

Administration

Argosy University, Dallas, TX

March 2018

Manager II-PM Deal Fulfillment and Support, Production BMO Harris Bank N.A., Irving, TX December 2021 – June 2023

Orchestrated a high-performing team of 17 professionals, fostering cross-functional collaboration and ensuring seamless daily operations and business processes.

Distinguished for attracting, retaining, and cultivating top talent, resulting in heightened team performance and individual growth. Implemented targeted development plans and provided constructive feedback.

Delivered strategic advice and guidance to assigned business units, instrumental in the successful implementation of solutions aligned with organizational objectives.

Conducted meticulous analysis to resolve complex strategic issues, contributing to streamlined booking and funding processes.

Possessed advanced knowledge of the lease/loan processes, collaborating effectively with various teams (collections, sales, pricing, etc.) to ensure account resolution and business needs were met.

Co-managed multiple teams including Navistar and GENPACT, demonstrating exceptional leadership in ensuring comprehensive business support. Manager 1, Collections CQ

BMO Harris Bank N.A., Irving, TX March 2020 – December 2021

Directed a 15-member team, prioritizing exceptional customer service while managing delinquency effectively. Spearheaded training programs for new hires and facilitated continuous development of active employees.

Empowered team members to think innovatively in their collections processes, optimizing strategies to mitigate delinquency. Fostered a culture aligned with BMO's purpose, values, and strategies.

Conducted monthly and quarterly performance reviews, providing empowerment sessions that reinforced individual and team achievements.

Initiated client communications, transaction processes, and collaborated with operations partners to ensure customer needs were met.

Addressed escalated customer requests and transactions with the Asset Management team, demonstrating exceptional decision-making skills based on facts and customer needs.

US Financial Analyst I-Commercial Underwriting

BMO Harris Bank N.A., Irving, TX October 2014 – March 2020

Evaluated deals for credit eligibility by meticulously analyzing personal and business financial statements, facilitating final deal decisioning.

Negotiated credit decisions tiers and terms, aligning with daily market fluctuations and navigating federal, state, and local laws that impact credit decisions. WORK EXPERIENCE

S

G

Shana

Senior Bank Professional

PROFILE SUMMARY

Gray

TECHNICAL FORTE

Microsoft Word, Excel, PowerPoint

One Note, Teams

Sales Force

Lexis Nexis

KYC

SharePoint

Data Scan

Moxi

OFAC

Siebel

Commercial Asset Management

Oracle

Loan IQ

Data Scan & Livelink

CONTACT

469-***-****

ad0vd9@r.postjobfree.com

2432 Arroyo Springs Dr., Grand

Prairie, TX 75052

AREAS OF EXPERTISE

Credit Analysis

Financial Statement Analysis

Risk Assessment

Underwriting Guidelines

Portfolio Management

Commercial Lending

Credit Risk Mitigation

Financial Modeling

Market Trends

Regulatory Compliance

Loan Documentation

Cash Flow Analysis

Debt Service Coverage

Collateral Valuation

Credit Scoring

Client Relationship Management

Negotiation Skills

Skip Tracing

Recovery Strategies

Litigation Management

Vendor Management

Performance Metrics

Process Improvement

Team Leadership

Training and Development

Demonstrated proficiency in utilizing scoring and credit analysis for the administration of a risk-based finance program.

Maintained comprehensive knowledge of financing trends in target clients' markets, effectively communicated findings to team members.

Oversaw the documentation and ongoing monitoring of assets and client performance, ensuring compliance with internal policies and regulatory guidelines. Account Resolution Specialist (Recovery & Litigation Specialist) BMO Harris Bank N.A., Irving, TX (formerly GE Capital) October 2014 – May 2010

Analyzed complex customer issues and inquiries, and non-performing accounts, determining appropriate solutions for syndicated accounts, loans, and leases.

Applied advanced negotiation skills to successfully resolve delinquent accounts, adhering to all applicable investor guidelines, requirements, and regulations.

Responded promptly to customer-initiated requests, working collaboratively with customers to resolve delinquency in a mutually beneficial manner.

Applied skip tracing techniques and exercised strong negotiation skills when required, demonstrating a balanced approach between financial risks/rewards to the bank and customer needs.

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