Karen Basemore

**** ******** **** ****

Winston Salem, NC 27103

ad0vco@r.postjobfree.com

cell 336-***-****

PROFESSIONAL SUMMARY: Experienced administrative professional with a strong background and focus on customer service. Driven self-starter, disciplined and organized, detail-oriented with the ability to work independently or in a team to create results and exceed expectations.

SKILLS: Medicare benefits, Commercial benefits, Medical Billing, Financial Management, Customer Service, Analysis, Research, Data Entry, Sales, NC Fast and Income Maintenance programs, SAP software.

Everise Work from home, Winston Salem, NC

Customer Service Representative 11/02/2021 to 08/01/2023 Answered inbound calls for a medicare advantage plan to explain benefits. Answered inbound phone calls for the medicare advantage plan pharmacy to take over the counter and prescription orders.

Randstad Work from Home, Winston Salem, NC

Customer Service Representative April 2021 to October 2021 Answered inbound calls for an electric utility company to set up new customer accounts. Provided customer account balances, analyze accounts to set up payment plans, and budgets.

Forsyth County Department of Social Services Winston Salem, NC Income Maintenance Technician September 2018 to December 2020 Interview and process a variety of program applications following established guidelines. In person requests, and over the phone. With the ability to listen to callers to analyze problems, and to help callers in dealing with problems quickly within deadlines. Hanesbrands Winston Salem, NC

Customer Service Representative June 2017 to September 2018 Answered inbound calls to take orders and take payments. Alorica Work at Home Agent Winston Salem, NC

Work at Home Agent August 2011 to October 2016

Answer inbound calls for a gas utility company to set up new customer accounts. Provide customer account balances, take payments, analyze accounts to set up payment plans, and Budgets. Enrolled customers in the Medicare part D plan. Resolved issues with the sincere desire to help the customer.

EDUCATION: FORSYTH TECHNICAL COLLEGE Winston Salem NC Medical Billing and Coding I & II 2011

Early Childhood Certificate 2007

Business Administration 1998