H

Karen

Hohman

313-***-****

khohman***@gmail.c

om

Ecorse, MI 48229

SUMMARY

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Customer Service

Promotional Support

Order Processing

Account Management

Call Documentation

De-Escalation Techniques

Account Updates

Teamwork and Collaboration

Customer Service Excellence

EXPERIENCE

Account Service Representative

Provo, UT

Vivint/ Nov 2018 to Jul 2023

Researched customer accounts and identified errors in billing information. Provided detailed explanations of products, services, and account options to customers. Processed customer requests for new services or changes to existing accounts. Assisted customers with payment plan options to ensure timely payments on their accounts.

Verified accuracy of customer data and updated records accordingly. Adjusted bills and refunded money to resolve customers' service or billing complaints. Investigated any complaints from customers regarding service issues or billing disputes.

Account Creation

Provo, UT

Vivint Home Security/ Nov 2018 to Jan 2022

Developed content creation strategies and plans to meet organizational objectives. Created, edited, and published content for webpages, emails, and social media channels.

Managed team of content creators and ensured timely delivery of projects. Travel Agent

Dearborn, MI

American Express global business travi/ May 2000 to Jun 2017 Researched availability of airfare and hotel rooms using reservation systems. Handled customer complaints in a professional manner to ensure satisfaction with the service provided.

Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.

Ensured all reservations were accurately documented in agency's system prior to client departure date.

EDUCATION AND TRAINING

Travel Certificate : Tourism And Travel Marketing

Travel School May 1999

Southfield, MI

High School Diploma

Ecorse Community High School Jun 1984

Ecorse, MI

Contact this candidate