Customer Service Front Desk
Resume:
Indiya Simpson
Houston, TX *****
*****************@*****.***
Doctor of Chiropractor & Sports Injury Management professional offering at least 5 years of experience in the fields seeking employment opportunities to enrich my career skills; I consider myself a dependable and motivated leader; Values include patient confidentiality, patient retention, accuracy, and providing holistic services.
Work Experience
Chiropractor
The Joint - Houston, TX
November 2021 to Present
• Consults with the patient about their medical history and the reason for their visit
• Creates a plan of care that focuses on the patient's overall health and wellbeing
• Assesses the patient's spine, posture and reflexes to provide the appropriate treatment
• Performs neuromusculoskeletal therapy by adjusting the patient's spine and other joints
• Provides supplemental treatments, such as massage and acupuncture, to the injured area for 200 patients weekly
• Gives advice on lifestyle habits such as sleep, exercise and diet to improve patients physical health Chiropractor (Intern)
Spine Align & Powell Chiropractic - Atlanta, GA
April 2020 to November 2021
• Completed a total of 300+ hours
• Assisted with providing examinations, reporting of findings and treatment planning
• Assisted with managing personal injury patients, including MRI, pain management, medical care and ortho care as needed
• Provided the highest level of customer service, communication and care through front desk management and providing office tours
• Administered quality Chiropractic adjustments for 140 patients; Educated patients
• Provided excellent documentation and chart notes utilizing the EMR system Tutor, Study Point – Virtual
high school
February 2019 to November 2021
• Provides tutoring assistance to high school students in ACT/SAT prep and individual subject areas
• Responds to student questions in a positive, supportive manner, giving detailed explanations
• Guides the student through content and/or process without answering the question for them Physical Therapist (Intern)
Duckett Physical Therapy - Orangeburg, SC
September 2016 to February 2019
• Implemented, with minimal supervision, high quality physical therapy services
• Developed treatment plans, contributed to case management, and provided quality patient care
• Utilized assessment, documentation, communication, and clinical skills listed in collaboration with physicians, and other team members to meet performance requirements
• Planned, organized, and evaluated care interventions and therapeutic modalities and their effect on achieving patient goals
Peer Mentor
Claflin University: Panther Steps - Orangeburg, SC August 2014 to December 2016
• Established mentoring relationship with assigned scholars to promote retention to graduation
• Created, planned, and documented biweekly touch points with assigned mentees
• Submitted reports which document mentee engagement; Led group sessions
• Utilized a wide range of media, including photography and computer aided design
• Assisted with special projects, completed research, compiled assessments, and program management Education
Doctoral in Chiropractic
Life University - Marietta, GA
September 2021
Master's Degree in Sports Injury Management
Life University - Marietta, GA
June 2021
Bachelor's Degree in Biology/Chemistry
Claflin University - Orangeburg, SC
May 2017
Skills
• Discharge Reporting
• Patient Registration
• Interpersonal Temperament
• Patient Retention
• Administrative Duties
• HIPAA
• Medical Terminology
• Data Entry
• Patient Charting
• Vital Sign Monitoring
• Treatment Planning
• Project Management
• Scheduling
• Assessments
• Community Outreach
• Therapeutic Modalities
• Patient Education
• Medication Administration
• Case Management
• Pain Management
Certifications and Licenses
Chiropractic License
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