Project Manager Customer Service

HEIDI PAYNE-WILLIAMS

New Braunfels, TX ***** 830-***-**** **************@*****.***

Professional Summary

Hardworking Project Manager gifted at performance specification and reviewing designs to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Skills

Project planning and development

Business process re-engineering

Lean manufacturing and design

Multi-Site Operations

Team Bonding

Project Management

Functional & Business Requirements

Advanced understanding of Sharepoint/ as

well as RMS scheduling tool

Systems Installation, Configuration, and

Upgrading

Mergers and acquisitions knowledge

Contract Management

Staff Management

Expense reports

Change Control Processes

Logistics Management

Work History

Project Manager 10/2003 to 02/2020

CDK Global Inc. – Hoffman Estates, IL

Achieved project deadlines by coordinating with contractors to manage performance. Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Drove team success through shared vision and recognition of quality performance. Developed executive presentations and reports to facilitate project evaluation and process improvement.

Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs. Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.

Supported business continuity and disaster recovery. Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.

Developed project plans identifying key issues, approaches and performance metrics. Education

Associate of Science: Medical Insurance Billing

TTI - Grand Junction, CO

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