Customer Service Team Member

Steve Adkins

614-***-**** ********@*******.*** 7 S. Stolp Ave., Apt. 806, Aurora, IL

Summary

A graduate of Franklin University with a Master of Business Administration and of The Ohio State University with a Bachelor of Science in Human Ecology. Employment history does not contain an extensive amount of management experience, but have worked at several small companies. This environment includes constant interaction with others including customers, with responsibility for their well-being, which includes maintaining production standards. Has over 5 years of experience in commercial and warehouse employment, including grocery stores. Has experience ensuring high standards of culturally competent care for a wide variety of customers with diverse needs. Experience

Amazon United States

Fulfillment 03/2020 - Present

Achievements:

• Maintained an average of over 100 items packed on multiple occasions. Job Duties:

•Employed in several types of warehouses, including Fulfillment Centers and Delivery Stations.

•Work together with other associates, managers, and processors as a team. Mezzo Dublin, OH

Cook 03/2019 - 03/2020

Achievements:

•Received an increase in pay for good performance. Job Duties:

•Prepared and cooked meals for customers and parties of 200 people and more.

•Worked together with other chefs, employees, and waitstaff as a team. Zoup Columbus, OH

Team Member 12/2015 - 11/2019

Achievements:

• Involved in very high mystery shop scores, including one where scored 100%.

•Selected the most valuable employee of store 199. Job Duties:

•Responsible for maintaining cleanliness and supplies.

•Trained and supervised new employees.

•Worked in a fast paced environment making approximately $2,000 to $3,000 in daily sales that involved attention to detail and reading instructions.

National Church Residences Dublin, OH

Kitchen Aide 05/2012 - 09/2015

Achievements:

• Completed education while employed 30 or more hours per week, which improved time management skills.

• Received two awards for being flexible with work hours. Job Duties:

• Facilitated better patient well-being by informally educating patients and their families about medical conditions and procedures.

• Oversaw food production, sanitation, customer service, and inventory control.

• Prepared meals for about 200 residents and guests in retirement community. Kroger Columbus, OH

Clerk 05/2010 - 01/2012

Achievements:

• Completed education while employed 20-30 hours per week, which improved time management skills.

• Received award for outstanding customer service. Job Duties:

• Delivered care to customers, which improved customer service and negotiation skills.

• Increased awareness of new advertisements and promotions by putting weekly display cases together.

• Oversaw food production, sanitation, customer service, and inventory control. Skills

Customer Service, Inventory, Retail Sales, Safety, Writing Education

Franklin University Columbus, OH

Master Of Business Administration

The Ohio State University Columbus, IH

Human Ecology

Dean's List, Phi Beta Kappa

GPA: 3.5 / 4.0

Relevant Coursework:

Computer Science, StatisticsActivities and Societies: Phi Beta Kappa

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