ALLIEU ABDULAI DUMBUYA

Job title: Senior I.T Support Specialist

Address: #* ***** ****** ******** ***** SIERRA LEONE, Freetown Email Address: ad0v0g@r.postjobfree.com Phone Number: +232******** /+232******** www.linkedin.com/in/allieu

Objective:

Dedicated and highly skilled IT professional seeking a challenging position in I.T field where I can leverage my technical expertise and problem-solving abilities to contribute to the success of the organization.

As a Senior I.T Support Specialist, I will assess and recommends hardware and software configurations, installs and maintains PC hardware, software and vendor provided systems, include computer hardware and networking equipment.

Performs diagnostics, troubleshooting and Provides technical assistance and training to end users and technical staff. Capable to work flexible hours or overtime to assist with work related to computer maintenance and software upgrades.

Professional Experience:

Senior IT Support Specialist – January 2023 – Currently FREETOWN INTERNATIONAL AIRPORT- SIERRA LEONE, FREETOWN

- Lead a team of IT support professionals, providing guidance, training, and mentorship to ensure efficient and effective technical support services.

- Managed and maintained the organization's IT infrastructure, including servers, network devices, and software applications, ensuring high availability and reliability.

- Oversaw IT projects, including hardware and software upgrades, system migrations, and network enhancements, meeting project deadlines and budgets.

- Collaborated with cross-functional teams to develop and implement IT policies, procedures, and best practices, enhancing security and compliance.

- Resolved complex technical issues escalated from the support team, demonstrating strong problem- solving and troubleshooting skills.

- Conducted regular system audits to identify vulnerabilities and implement security measures, resulting in a reduction in security incidents.

- Developed and maintained comprehensive documentation for IT systems, configurations, and procedures, ensuring efficient knowledge transfer within the team. Senior IT Support Specialist – August 2007 – January 2023 SIERRA LEONE AIRPORT AUTHORITY FREETOWN INTERNATIONAL AIRPORT

- Implemented and managed IT asset tracking and inventory management systems, optimizing resource allocation and cost control.

- Monitored IT performance metrics, analyzed trends, and implemented improvements to enhance service quality and user satisfaction.

- Collaborated with vendors and negotiated contracts for IT services and equipment procurement, achieving cost savings.

- Provided technical support to end-users via phone, email, and in-person, resolving hardware, software, and network-related issues.

- Installed, configured, and maintained desktops, laptops, printers, and mobile devices, ensuring optimal performance and reliability.

- Assisted in the setup and maintenance of user accounts, permissions, and access control for various systems and applications.

- Diagnosed and resolved network connectivity issues, ensuring seamless communication and data access.

- Collaborated with the IT team to deploy software updates, patches, and security enhancements, minimizing vulnerabilities.

- Assisted in disaster recovery planning and data backup procedures, ensuring data integrity and business continuity.

Education:

Bachelor's Degree Humors in Information Systems

University of Management and Technology, Freetown Sierra Leone- June 10th 2020. Certifications:

CompTIA A+, CompTIA Network N+, CCNA, CWNA, Network Security, Oracle Database11g: SQL Fundamentals, MCSA

Skills:

- Proficient in software, and tools, Hardware, Networking

- Worked with brands: Cisco and HP Network Devices, Aruba Access Point, DELL, HP Desktop/Laptop and Canon, HP, Konica Minolta Printers

-Worked with aviation Systems: Amedeus, Altea, C-Front, TAV Systems

-Experienced with Office 365, Windows Server 2019, Windows 10, Windows 11

- Inspect PC equipment, set up and test PC's and peripherals such as monitors, keyboards, printers, wireless accessories. Prepare PC's for delivery and installation at user’s work center.

- Install, maintain and support operating system software, including the determination of errors and application of corrections, as required.

- Install, maintain and support network and data communication hardware and software.

- Provide first and second level of trouble-shooting in resolving problems and use ticketing software to document and escalate issues to additional support teams.

- Coordinate the work of vendor representatives assisting in system maintenance or upgrades.

- Excellent problem-solving and analytical skills

- Diagnose system hardware, software, and operator problems.

- Work with IT management to provide proper levels of customer service based on customer needs.

- Work with remote users across corporate environment to provide support with various remote- control software.

- Work with support personnel in all areas of IT including Networks, Desktops, Programming, Systems, and Analysis for issue resolution and continuous improvement.

- Develop policies and procedures that outline how problems are identified, documented, assigned and corrected.

- Quick learner with a passion for staying up-to-date with the latest industry trends and technologies Work Experience: 17 years working experience

Projects: Coordinate non-profit Community Based Organization, called Greater Purpose Development Organization Sierra Leone (GPDO-SL),

Volunteer Experience: 5 years Volunteers experience for non-profit Community Based Organization, called Greater Purpose Development Organization Sierra Leone (GPDO-SL), adheres to the highest ethical standards to serve as an effective and efficient charity and supporting organization in promoting and changing the lives of women, children and youths in deprived communities.

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