Winter Park Customer Service
Resume:
Sophie Medina
Winter Park, FL *****
*************@*****.***
Experienced and self-motivated Lic Esthetician and Makeup Artist with 32 years of beauty industry experience overseeing sales figures and new account developments. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company. A strong leader with the ability to increase sales and develop strategies to retain customers.
Work Experience
Lic.Esthetician and Makeup Artist for DIOR
Dillard's, Inc. - Oviedo, FL
March 2022 to Present
• Developed and implemented sales plans to expand customer base and increase customer retention.
• Researched competition and developed strategies to stand out as a company against competitors.
• Create special facial events monthly like microdermabrasion and brightening facials with LED Light treatment with our Dior collection. This one will show clients dramatic results same day in their skin for successful sales for after care and new clients retention. Freelancer
PUR Cosmetics - Ulta - Winter Park, FL
March 2021 to March 2022
• Helped to achieve a 25% increase in sales revenue.
• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
• Effectively monitored competition and appropriately adjusted costs based on supply and demand.
• Part-Time
Nail Tech’s Trainer
JC Penney’s Beauty Salons - Hato Rey, PR
April 2021 to April 2021
• Full Time
Full Time Credit Analyst/Sales
Trinity Enterprises LLC - Winter Park, FL
December 2016 to April 2020
• Provided excellent customer service at all times.
• Answered customer questions and concerns to the best of my ability.
• Helped to increase customer retention by striving to create wonderful customer experiences.
• Worked with the mission of the company in mind and served as a dedicated and enthusiastic part of the sales team.
• Full Time
Clinique Beauty Advisor
Macy’s - Orlando, FL
June 2015 to December 2016
Full Time
Christian Dior Beauty Advisor
Dillards -Florida Mall - Orlando, FL
June 2014 to June 2015
Full Time
Details
7401 Daniel Webster Dr Apt.B
Winter Park, 32792
United States
*************@*****.***
Cosmetics Dept. Manager
Walgreens - Orlando, FL
January 2001 to August 2003
• Full Time
Make Up and Nail Artist/ Owner at SOPHIE RUTH Beauty Lounge, Hato Rey, Puerto Rico
December 1993 — June 2000
Full Time
General Manager at Manicurisima - Plaza Las Americas, Hato Rey, Puerto Rico
December 1991 — November 1993
• Full Time
USA Citizen
Nordstrom - Ponce, PR
January 1969 to January 1969
Project Management Skills
Business Development
Strategies
Industry Knowledge
Interpersonal
Communication Skills
Languages
English
Spanish
Christian Dior Counter Manager/Esthetician at Nordstrom - Florida Mall, Orlando, Florida
February 2009 — June 2014
Full Time
Estee Lauder Beauty Advisor at Saks 5th Avenue - Florida Mall, Orlando, Florida
January 2005 — February 2009
Full Time
Lancome Sales Counter Manager/Esthetician at Dillards - Florida Mall, Orlando, Florida
August 2003 — April 2005
• Full Time
Education
Hollywood Institute of Beauty Careers - Casselberry, FL May 2020 to February 2021
Florida Technical College - Kissimmee, FL
January 2016 to June 2016
Bachelor of Marketing in Marketing
Universidad del Sagrado Corazon
August 1986 to July 1991
Academia Miguel Estevez
January 1990 to December 1990
High School Diploma
Ponce High School - Ponce, PR
August 1983 to July 1986
Skills
• Excellent Customer Service
Certifications and Licenses
Esthetician License
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