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Customer Service Coordinator

Location:
Thomasville, NC
Posted:
November 04, 2023

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Resume:

DEDRA .A. ALLEN

*** **** ****** *********** ** **360 678-***-**** E-MAIL ad0uvv@r.postjobfree.com OBJECTIVE

To obtain a position in the field of sales or education. To use my natural talents to increase sales and product placement for a company that is looking for someone passionate about sales and education . STRENGTHS

Excellent sales, interpersonal and organization skills, customer service-oriented, team player with the skill set to work hard and independently. My outstanding customer service and deal closer ability always separates me in a sales structured atmosphere.

EDUCATION

Cutting Edge Beauty Institute / Atlanta, Ga. / 2012 All American Beauty College/ Thomasville, NC / 1994 WSSU/Winston-Salem NC /2006

Wella/Atlanta Ga/2010

Bronner Brothers/Atlanta, Ga/2011

Phyto Universe Product Training /Atlanta 2010

Integrative Nutrition /New York City

Rowan County Community College/Salisbury NC/2020

PROFESSIONAL EXPERIENCE

2023-Present 5 T Beauty Academy Raleigh NC

Director

• Nurture Strong Employee Relations

• Career Development

• Compensation

• Performance Metric

• Revitalize Policies and Procedures

• Job Descriptions and on-boarding

• Control Company Wide Expenses

• State Compliance

• Student Retention

• Conducted Training Programs for Employees

• Drive philanthropic services and business partnerships 2020-Present Ginnie Mae Residence Care Thomasville NC Home Administrator/ Activity Director

• Family Care Home

• Care for 2-6 Residence

• State Licensed

• Medication Aide Certified

• CPR Certified

• Serve Safe

• Respite Care

DEDRA .A. ALLEN

514 DUKE STREET THOMASVILLE NC 27360 678-***-**** E-MAIL ad0uvv@r.postjobfree.com 2022- 2022 Nutur Aveda Raleigh NC

Esthetics Instructor

• Create lesson plans for students

• Classroom Instruction préparation for lessons and exams

• Floor monitoring and assistance with clients

• Recruit students

• Educator overseer the training instructors and student process

• Retail Expert

• Customer Service coordinator

• Esthetics Educator in Waxing, Modalities, Science and Anatomy

• Trained on Computer software

2019-2022 Elaine Sterling Institute Atlanta GA

Esthetics Instructor

• Create lesson plans for students

• Classroom Instruction préparation for lessons and exams

• Floor monitoring and assistance with clients

• Recruit students

• Educator overseer the training instructors and student process

• Retail Expert

• Customer Service coordinator

• Esthetics Educator in Waxing, Modalities, Science and Anatomy

• Train students in advance Skin Care and Machine Operation

• Created Curriculum for wax department

• Trained on Computer software

2018-2019 Health and Style Institute Atlanta GA

Teacher Trainer Instructor

• Create lesson plans for students

• Classroom Instruction préparation for lessons and exams

• Floor monitoring and assistance with clients

• Recruit students

• Educator overseer the training instructors and student process

• Retail Expert

• Customer Service coordinator

• Prepare Master Cosmetologist to be an educator

• Cos and esthetics Educator

• Train students in Skin Care and Machines

• Created Curriculum

2018-Present Health Coach Services Atlanta GA

DEDRA .A. ALLEN

514 DUKE STREET THOMASVILLE NC 27360 678-***-**** E-MAIL ad0uvv@r.postjobfree.com Health Coach

• Medical Concierge Service

• Marketing Medical Testing

• Nutrition Coach

• Facilitate Health Classes and Events

• Personal Training

• Medical Spa Services

2016-2018 Cold Cutters Beauty School Snellville GA Lead Cosmetology Educator

• Create lesson plans for students

• Classroom Instruction préparation for lessons and exams

• Floor monitoring and assistance with clients

• Recruit students

• Educator overseer the training instructors and student process

• Retail Expert

• Customer Service coordinator

• Prepare Master Cosmetologist to be an educator

• Cos and esthetics Educator

• Train students in haircutting, chemical services and coloring

• Created Curriculum

2011-2023 Jdoah Beauty Atlanta, GA

Salon Owner/Colorist, Instructor, Master Stylist

• Create trendy and classic looks for clients specializing in healthy hair management and coloring.

• Educator for training on color techniques and new trends.

• Acts as liaison between staff and clients regarding customer interests and concerns.

• Holds informal reviews to maintain superior level of customer service.

• Understand and delegate product knowledge to staff as well as maintain proper product inventory.

• Provide training to staff on importance of retailing and product knowledge

• Inventory Specialist

• Merchandising Specialist

• Celebrity Hairstylist

• Advance Classes in skin and hair

• Business Course training in the Beauty Business

2014-2017 Leftfield Production Company Manhattan, NY

• Television talent

• Responsible for team building

• On set Makeup and Hair

• Strict Call Times

• Strict privacy regulations

2010-2011 Like The River Salon Atlanta, GA

DEDRA .A. ALLEN

514 DUKE STREET THOMASVILLE NC 27360 678-***-**** E-MAIL ad0uvv@r.postjobfree.com Master Stylist

• Created trendy and classic looks for clients specializing in healthy hair management and coloring.

• Maintained high level of customer care before, during and after services.

• Provided clients with retail products and knowledge

• Trained in Phyto and Phytospecific

• Provide TV personalities or guest with on set styling

• Retail Sales specialist

2008-2010 Aveda Experience Store Atlanta, GA

Assistant Manager/Full-time

• Assisted in managing a staff of 5-8 daily

• Ordered and managed $50k+ inventory for store monthly.

• Closing and opening duties for store

• Key holder, safe holder

• Trained new and current staff on procedures, trends and customer service

• Managed store appearance, sales stats and business forecast

• Merchandising specialist

• Responsible for sales goals

• Merchandising specialist

• Product knowledge educator

2007-2008 Saks Fifth Avenue Tampa, FL

Yves Saint laurant/Juniors

• Makeup application and skin care specialist

• Created and maintained an active, safe and productive environment.

• Supported staff in the areas of establishing and achieving daily goals, objectives, assignments and work plans.

• Personal Shopping for Client

• Merchandising specialist

• Retail Sales Leader

1994-2007 Xpressions By Dedra High Point, NC

Salon Owner/Lead Colorist, Instructor, Master Stylist

• Create trendy and classic looks for clients specializing in healthy hair management and coloring.

• Aid staff with proper training on color techniques and new trends.

• Acts as liaison between staff and clients regarding customer interests and concerns

• Holds informal reviews to maintain superior level of customer service.

• Understand and delegate product knowledge to staff as well as maintain proper product inventory.

• Provide training to staff on importance of retailing and product knowledge

• Merchandise specialist

DEDRA .A. ALLEN

514 DUKE STREET THOMASVILLE NC 27360 678-***-**** E-MAIL ad0uvv@r.postjobfree.com EDUCATOR AND PLATFORM EXPERIENCE

2005- 2011 Nu Expressions / Educator –

- Bronner Brother Platform Artist hairshow.

- Educated stylist on product knowledge, styling and lastest trends.

- Traveled to different cities and states promoting product and educating students and stylist

- Promote product sales to professional licensed stylist 2011-Present Freelance Educator -

-Freelance educator in hair texturizing and chemical application

-Booth rent Vs Commission

-Business Mentorship

-Retail sales are key to business growth

-Basic Color Application

-Dermaplaning

-Microneedling

-Hydrafacial

LICENSES/CERTIFICATION

• Master Cosmetology License, North Carolina1994

• Master Cosmetology License, Georgia 2008

• Cosmetology Instructor License, Georgia 2013

• Health Coach Certification

• Group Home Administrator

1

REFERENCES

Available upon request.



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