Information Technology Systems

CASSANDRA GLAZE

Union Springs, AL *****

*****.*********@*****.*** 334-***-****

SUMMARY OF QUALIFICATIONS

Professional Program Analyst for the Department of Public Health with a Master of Healthcare Administration and Master of Science in Information Technology. Effectively analyze, optimize, and improve organization’s computer systems, operations, initiatives, processes, and procedures. Evaluate program metrics and performance to identify systems trends and opportunities for improvement. Excellent communication, interpersonal, presentation, analytical, and problem-solving skills.

EDUCATION AND CREDENTIALS

Doctoral of Business Administration (DBA) in Information Systems (pending 2025)

Liberty University; Lynchburg, VA

Master’s in Healthcare Administration October 2022

Liberty University; Lynchburg, VA

Master of Science in Information Technology Mar 2014

Kaplan University; Fort Lauderdale, FL

Bachelor of Science in Elementary Education May 2012

Liberty University; Lynchburg, VA

PROFESSIONAL DEVELOPMENT

Information Systems Project Management (2012)

Learned how to be successful with project planning and execution.

Used this course to complete an IT project that uses the key project planning and execution concepts.

Management of Information Security (2012)

Learned how to focus on a wide range of security-related issues and develop security systems that address constantly changing threats.

Incorporated topics like asset identification, human factors, compliance with regulations, personnel security, risk assessment, and ethical considerations are covered, as well as computer and network security tools and methods.

Legal and Ethical Issues in IT (2012)

Identified the legal and ethical issues associated with the information technology age which included topics, ethical theories related to information technology, protection of intellectual property, privacy, computer and network security, cybercrimes, and ethical behavior for working in the computer industry.

Principles of Information Technology (2012)

Learn the foundational principles of IT as the field relates to business, as well as examining the changing roles of various IT specialties.

Analyze case studies, engaging in focused discussions on IT-relevant subjects, and completing research and written assignments that address IT support of various business scenarios.

Cryptography Concepts and Techniques (2012)

Protected susceptible networks from attack by implementing encryption techniques.

Engaged in hands-on projects using modern cryptographic tool which include encryption algorithms, substitution and transposition, block ciphers versus stream ciphers, public key cryptography, hash functions, digital signatures, and authentication protocols.

Computer Forensics and Investigations

Learned topics include investigation methods, problem-solving techniques, current forensics analysis tools, digital evidence acquisition and control, and impact of ongoing technological changes on digital forensics.

Develop and participate in projects that included scenario-based investigations in investigating cybersecurity breaches.

PROFESSIONAL EXPERIENCE

Program Analyst I 2019~ Present

Alabama Department of Public Health~ Montgomery, AL

40 hours per week

Supervisor: Aretha Bracy 334-***-**** ******.*****@****.*****.**.**

Okay to contact: Yes

Oversee Alabama Statewide Cancer Registry (ASCR) Information Technology (IT) computer systems and databases to ensure they operate properly and efficiently.

Experience in developing, implementing, and maintaining software programs and applications, utilizing strong IT skills in programming languages, software development methodologies, and project management tools

Provide software guidance and customer service support to the South Regional QA coordinators and the (ASCR) with resolving the most difficult technical issues and ensure the least amount of disruption during their ability to perform essential business operations.

Resolve IT tickets quickly, provide top-notch customer support, and elevating problems as necessary to senior team members or other departments.

Maintain all system analysis and design management system to ensure the functionality of the system development lifecycle, which may include the pathology and death clearance database.

Manage all records including spreadsheets, and electronic health records ensuring all patient information is protected and secured.

Using departmental guidelines, protocols, and with attention to detail, to analyze existing policy and procedures and recommend changes to ASCR organizational guidelines.

Develop setting up new applications or suites during the planning, requirement collecting, design, development, documentation, and rollout phases while making sure that product users are aware of, understand, and follow system security policies and procedures.

Educate the staff on ethical hacking, cyber security techniques, network defense to include computer and network security, encryption and firewall security that includes updating computer virus software.

Abstract Protected Heath Information to ensure it is stored properly and security procedures are being updated during the transferring of the information.

Research Analyst I 2017~ 2019

Alabama Department of Public Health~ Montgomery, AL

40 hours per week

Supervisor: Aretha Bracy 334-***-**** ******.*****@****.*****.**.**

Okay to contact: Yes

Utilized central cancer registry software programs so that complete and accurate data are collected and recorded promptly to support compliance and best practices.

Investigated and resolved problems in response to customer reported challenges while escalating problems to the Supervisory IT Specialist as appropriate.

Sustained pathology tracker database to ensure that reports were submitted to the ASCR in correct format.

Effectively examined 15+ reports weekly against the ASCR main database for missing cases using established schedules and procedures (linkage or manual review).

Scrutinized compliance status of reporting facilities during death clearance and pathology follow-back procedure and ensured requested information was returned to the ASCR within their deadline.

Implemented abstracting and data entry procedures for paper records and web plus cases using appropriate reference materials.

Windows Administrator (part-time) 2014~ 2021

Cybertec LLC. ~ Montgomery, AL

25 hours per week

Supervisor: Mary Lamar 334-***-**** ****.********@*****.***

Okay to contact: Yes

Managed and troubleshoot network connectivity switches and routers to deliver significant results coupled with configuration of devices and software applications in accordance with established procedures.

Effectively reviewed local AIS programs to identify possible breach of security and other violations.

Provided expert knowledge such as operating system and network setup management, system and file recovery techniques, problem isolation and customer support concepts to address facilities computer issues.

Monitored controlled access programs to ensure implementation and viability of appropriate systems security policies, including acquisition of Information Technology security tools.

Identified internal inquiries, work requests as they relate to maintenance of PC and related systems.

Managed various Windows Server environments and components, such as the Registry Service, Active Directory, and Domain Name System (DNS).

Coordinated vulnerability scrutiny and risk assessment of installed information systems to assure that local AIS security plans and policies are established and adequate for protection needs and comply as required.

Managed the movement and installation of IT equipment and coordinated IT and customer service support.

CERTIFICATIONS

Introduction to Cybersecurity Tools & Cyber Attacks, CompTIA Security+, Cyber Threat Intelligence, CompTIA Cybersecurity Analyst + (CySA), Penetration Testing, Incident Response and Forensics, and Cybersecurity Breach Case Studies.

TECHNOLOGY APPLICATIONS

Microsoft Office Suite to include Microsoft Word, Excel, PowerPoint, and Outlook. Linux, Adobe Suite, McAfee Anti-virus, MED-IT (Online Medical Information Tracking System), Abstract Plus, Cancer Registry Software (CRS), eMarc, Windows 10, Windows Vista, and Windows XP.

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