Deepa Rajesh

Mobile #:+1-586-***-****

Summary

Engaging and patient customer service professional with 4+ years of experience responding to all types of customer inquiries. Passionate to grow and ensure customer loyalty and maintain the highest level of customer service. In previous roles, maintained a good customer retention rate and received 99% positive customer survey results. Career Highlights

Aug 2007 to Sep 2008

Trident Consultancy Services, Chennai

• Worked as an Executive Secretary for a Director

• Handling all the admin activities

• Handled all the cash activities

• Managed the vendors

MMC Infotech, Chennai

Apr 2004 to Mar 2005

• Worked for the back-office operations for Citi Bank Ltd.

• Performed in-bound and out-bound calls to various customers based on the database provided and do the sales of credit cards

• Resolving customer queries arising from the end customer

• For premium customers, categorization of users based on the type of Credit card they are using Viz., Platinum, Gold and Silver

• Handling payment queries

• Answered product and service questions and offered information on related products and services.

• Maintained a customer account information database (incl. canceling and updating customer accounts.)

Education

Master of Computer Applications

Madras University

Apr 2000 to May 2003

Bachelor of Science

Stella Maris College,

Apr 1996 to Apr 2000

Sills

Oral and Written communication

Data entry

Analytical Skills

Problem Management

Time Management

Incident Management

Change Management

Building customer loyalty

Accreditation

• Won Star of the month award 2 times