Management & Customer Support

Stacey Palm

***** ****** **, **********, ********, 48076, US • 248-***-**** • ******.****@*****.*** Have over ten years of experience developing strong leadership and relationship-building skills that support high levels of productivity with an expertise in sales and team development.

Relationship development

Team building

Team management

Regulatory compliance

Organization

Flexible

Communications

Process improvement

Regulatory compliance

Communication/Business Management - Bachelor of Science Eastern Michigan University - Ypsilanti, MI

Human Resources Management - MBA

Marygrove College - Detroit, MI

Financial Aid Director - August, 2022 to February, 2023 Detroit Business Institute-Downriver - Riverview, MI Created reports that included a variety of metrics and account data. Analyzed and researched reporting issues to improve accounting operations procedures. Produced periodic reports that compared budgeted and actual costs. Financial Aid Advisor - September, 2021 to January, 2023 Northwestern Technological Institute - Southfield, MI Checked initial financial aid applications for accuracy and reporting standards compliance. Gave financial aid workshops to groups of students and parents to help them understand the process. Led group sessions and offered one-on-one assistance. Chief Financial Officer - January, 2021 to September, 2021 DSDT - Detroit, MI

Managed and led team of 15 departmental managers.

Evaluated company resources and made adjustments to keep operations running smoothly and efficiently. Devised strategies for tracking, monitoring, and evaluating operational accomplishments. Finance Online Services Specialist - October, 2019 to January, 2021 Flagstar Bank - Troy, MI

Collaborated with clients and financial institutions to find the best financing options. Conducted an initial client assessment and analysis to begin the research process. Solved 30+ customer issues daily, improved operations, and provided excellent customer service. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Financial Aid Advisor - July, 2016 to July, 2018

The Art Institute of Michigan - Novi, MI

Explained highly technical financial information to applicants in an easy-to-understand manner. Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data. Financial Aid Counselor - November, 2014 to July, 2016 Marygrove College - Detroit, MI

Worked with community-based organizations to broaden the applicant pool's economic diversity. Offered financial aid advice to current and prospective students. Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Bank Branch Manager - December, 2011 to October, 2013 Bank of America (with Drive-thru ATM) - Detroit, MI Identified and resolved strategic and tactical issues that impacted sales management and operations. Increased branch production rates by handling staff conflicts, evaluations, hiring/firing processes, and coaching employees on company protocol and payroll operations.

Increased branch sales by cultivating and deepening customer loyalty through incentive programs. Bank Branch Manager - May, 2006 to December, 2011

Chase Bank - Detroit, MI

Used positive motivational techniques to engage employees in business processes. Identified and resolved strategic and tactical issues that impacted sales management and operations. Increased branch production rates by handling staff conflicts, evaluations, hiring/firing processes, and coaching employees on company protocol and payroll operations.

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