Customer Service Representative
Resume:
Max Merisier
Miami, FL *****
********************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Global Excel Management - Miami, FL
October 2022 to Present
• As a CSRI, I act as a liaison among members, providers and insurances, provide services information, and answer questions, and resolve any emerging problems that our members might face with accuracy and efficiency.
• I handle more than 10 differences medical insurances.
• I also assist clients in French as most of the company customers are European. Coordinator
CNF - Miami, FL
May 2022 to August 2022
• Face to face Customer service, Employee relations with a consistent flow of employees and candidates being received daily (about 120 interactions a day)
• Maintains People and Culture electronic filing systems, ensuring accuracy and completeness of confidential personnel files and team member records.
• Managing deadlines and progress across the team to ensure the project is delivered on time.
• Collecting and analyzing feedback from employees and other project users to gauge satisfaction and success.
• Provides a high level of customer service responding to daily inquiries relating to company policies, programs and procedures.
• Managing the workflow of human resources professionals by orchestrating tasks such as interviewing candidates, training and orientating new employees. Senior Guest Relations Representative
Intercontinental Hotel group
December 2019 to April 2022
• Offered an enhanced experience to every guest upon checking in
• Always gave the warm welcome that kicked off a memorable guest experience
• Took and managed guest bookings, up-selling opportunities and explained ways to improve guest stay
• Was a trusted contact for all guests, also helped them with anything from bill issues to local knowledge, and loop in management when necessary
• Always took pride in my appearance and work place as a brand ambassador
• Greeted VIP guests and conducted special check-in and check-out services for these guests. Communicated with
Front Office about arriving VIP guests and communicated any changes needed for their stay in a timely and accurate manner.
• Identified return guests and VIP’s in advance. Assigned premium guest rooms and coordinate closely with other departments to forward relevant information.
• Delivered and/or coordinated the delivery of services and/or amenities (such as flowers) to VIP guests. Collected and provided comprehensive information and coordinated VIP and/or Priority Club guest requests regarding hotel services, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinated and/or confirmed reservations as needed.
Lead Valet Supervisor
Intercontinental Hotel group
January 2019 to December 2019
• Created a safety, productivity, and can do work culture
• Safety champion and trainer to my team with an efficient mindset
• Responsible for responding quickly to guest request and providing caring interactions with all guests, as well as providing leadership to other valet staff to ensure quality and safety standards always met, as well as adhering to state and local laws.
• Managed a change manage positive attitude by adding pro-activeness, appreciation, and accountability by taking ownership of the work and held each other to high standards.
• Constant day to day interactions with high end and demanding guest Education
Information Technology
School of Technology
August 2019
High School Diploma
College Mixte Evangelique Philadelphie
Skills
• Polyglot: Spanish, Creole, and French
Computer: Microsoft Word, PowerPoint, Excel, and Outlook Remote Working Environment: Microsoft Teams, Skype, Zoom Workplace Health and Safety
Date of Completion December 2017
Digital Marketing
Date of Completion August 2019
Worker Protection Standard Train the Trainer
Date of completion May 2022
• Guest Relations Experience
• Valet Parking
• Team Management
• Social Media Management (2 years)
• Microsoft Office (4 years)
• Payroll
• Customer service
• Microsoft Excel
• French
Languages
• French - Expert
• Spanish - Fluent
• Haitian Creole - Expert
Certifications and Licenses
Driver's License
February 2022 to February 2023
WPS Train The Trainer
Present
Digital Marketing
Present
Assessments
Security guard skills — Proficient
September 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Working with MS Word documents — Proficient
September 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Front desk agent (hotel) — Proficient
September 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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