Security Officer Call Center

STEVE RICHARDSON

*********@*****.*** 512-***-****

BlackOps Operator

Tata Consultancy Services (TCS) - Austin, TX

May 2019 to October 2023

Spearheaded the monitoring of programs and sports for YouTube TV with an unwavering commitment to accuracy, ensuring precise blackouts and content placement. Exceeded the Service Level Agreement by promptly resolving TV program schedule service issues, enhancing customer satisfaction and brand reputation. Collaborated seamlessly with YouTube TV engineer teams, demonstrating exceptional communication skills to troubleshoot and resolve complex network/video issues. Masterfully maintained vigilant awareness of multiple simultaneous video feeds, ensuring an uninterrupted and seamless user experience. Distinguished as a top performer with 2 STAR awards (Employee of the Quarter) for consistently delivering excellence in service.

Patrol Officer

Securitas Security Services USA, Inc - Austin, TX

February 2018 to May 2019

Engineer loiters and homeless off the downtown City of Austin Water Department premises in a professional and courteous manner. Monitor exterior parking garage and surrounding premises at the downtown City of Austin Water Department Monitored interior building for safety concerns and secure offices at the downtown City of Austin Water Department. Received commands from Security Operation Center to investigate or secure a particular area on the premises. Pass down events observed during patrols to other security officers.

Security Monitor

ALLIED UNIVERSAL SECURITY - Austin, TX

August 2017 to November 2017

Monitored the Spectrum call center building ensuring safety for the employees and their vehicles were properly parked. Monitored the interior for safety around the cubicles and other interior workspaces. Recorded all information in a Daily Activity Report documenting the time and any events observed during the patrolling of the premises. Obtained a Level 2 Guard Card.

Master Control Operator

CHARTER COMMUNICATIONS - Austin, TX

May 2004 to May 2017

Proficiently executed tasks using DaletPlus video editing program. (simulated Adobe Premier) Submitted timely discrepancy reports on scheduling, traffic and on-air irregularities. Inserted commercials during live sporting events taking commands from the technical director on phone conference calls. Encoded, edited, and exported sports content for Local on Demand Channels. Operated, monitored, and ensured proper audio\video levels of local, satellite, and taped content using a computer controlled playback system. Created or updated schedules for computer playback of encoded content to time-fill the hour, or bottom of the hour. Logistics Associate

Office Max/Office Depot - Round Rock, TX

November 2007 to August 2012

Aided customers and provided service that enhanced in-store experiences. Managed store inventory and reported discrepancies. Executed price changes to meet store objectives. Pulled all product for recalled inventoried items and down stock products to their correct locations. Facilitated shopping experiences by providing expert advice to advise product selection. Proactively identified any issues or discrepancies and documented, recorded and reported those issues.

Video Simulcasting

MANOR DOWNS - Manor, TX

February 2000 to 2006

February 2000 & 2002 to October 2006

Made schedules for closed circuit racing tracks. Switched and monitored racing tracks on closed circuit TV, and performed basic troubleshooting and installation on satellite receivers and decoders.

Account Manager

Ford Audio Video - Austin, TX

January 2001 to March 2002

I met with new clients to design an audio\video system for their system expansion or total new system and provided the best possible experience for their system purchases. I was top three in highest box sales gross margin - three out of four quarters in 2001.

Quality Assurance Technician

STAKTEK - Austin, TX

June 1998 to August 2000

Audited product samples on an optical comparator and various other tools at workstations throughout the manufacturing process for quality. Qualified machines for production runs using machined fixtures on an optical comparator. Used microscopes for inspection that was verified against blueprints or engineering drawings. Initiated reject tags for machines that produced product out of tolerances and informed machine technicians about the quality tolerances.

Systems Integration

DELL - Austin, TX

February 1996 to June 1998

Pulled parts from computer inventoried locations using a Build of Material list and converting them to new part numbers, generated Material Request Forms of the new part numbers. Responsible for data entry, inventory, and picking computer parts with a forklift or pallet jack while maintaining an accurate inventory of Systems Integration parts.

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