Administrative Assistant Property Manager

Heather L. Owens

**** ** *** ******, ****# ***, Des Moines, Iowa 50309 515-***-**** *********@*****.***

Work Experience

American Legion, Des Moines, IA Dec.2020-present

Veteran Service Officer

Process mail, faxes and answer incoming calls

Assisting persons in completing and filing benefit claims. representing individuals in VA hearings.

Reviewing file of veteran to write and speak in front of a Washington judge on behalf of the veteran at their appeal.

Attention to Detail for all Federal forms used for each veteran/security clearance to veterans files thru the VA system.

Continued education on laws that effect veterans and their claims.

Ingersoll Square, Des Moines, IA Dec. 2017-Dec.2020

Assistant Property Manager

Preparing and scheduling property viewings, conducting tours, selling the property and closing the rental on the apartment

Addressing residents’ questions, concerns, and complaints in a timely and effective manner

Processing applications, conducting background/credit checks and writing up the lease information

Optimate Life Services, Des Moines, IA Feb. 2015-Dec. 2017

Community Support Staff

Working with disabled clients to set lifestyle goals and work to achieve them with the client

Foster positivity and enable independent living for clients through weekly activities and meetings

The Village at Legacy Pointe, Waukee, IA Aug. 2012 -Sep. 2013

Administrative Assistant

Managed the finance journal for several departments, inputting invoices and payments made to vendors

Processed mail and entered all bills into the journal

IMWCA, Des Moines, IA Sep. 2007 – Aug. 2012

Workers Compensation Claims Examiner

●Investigate the claims to determine compensability, interview claimant and supervisor as part of the investigation

●Request bills and records on bills, review records to make sure claim was compensable

●Determine if claimant needed further referral for treatment and determine/approve where they would go

Marsh & McLellan, Inc., Des Moines, IA May 2004 – Sep. 2007

Insurance Assistant

Processed new and renewed insurance applications for Lawyers and Accountants Professional Liability programs

Assisted with training of new employees, assisted team members with weekly mailings of insurance letters, copying policy packets to mail and file

Education

Iowa School of Beauty, Des Moines, IA Graduation: May 1991

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