Lamina, Ritzie Edson V., CSTE

UNIT **F-** VISTA TAFT CONDOMINIUM, 2587 TAFT AVE., MALATE, M.MANILA 1004 NCR PHILIPPINES

+639********* (RP)

Email: ad0urm@r.postjobfree.com

https://www.linkedin.com/in/ritzie-edson-lamina-08933256/ OBJECTIVE

Help companies to find creative solutions, track and resolve inadequacies and help to increase customer confidence and reliability that lead to more effective business practices and more enhanced efficiency and overall work processes using my skills and expertise in the field of IT Business Analysis and Software Quality. SUMMARY OF SKILLS/QUALIFICATIONS

Mr. Ritzie Edson V Lamina is a QA Specialist with strong Testing and Test Management skills for 18 years, being exposed to Leadership and Management roles.

He has extensive experience in the Requirements Analysis/Gathering, Product Improvement, Support and Maintenance, Test Management and Actual Testing of various applications throughout the Software Development Life Cycle (SDLC) including Mainframe systems, Oracle and web-based projects such as Government Systems (Land Registration, National ID Validation and Web Portals), Magento Online Store, e-Commerce systems, Portal Systems, Video and Security Systems, Branch Teller Systems, Teller Automations, SalesForce and Customer Management Systems, Cloud Storage and Warehousing, Retail Banking Systems, IVR, Magento Online Store and e-Commerce/B2C Sites, Oracle EBS, Oracle Forms, Oracle Clarify SMARTS Module, Oracle Financials, RSS, RMS, RDM and RF Gun. In his recent projects, Mr. Lamina was able to lead and coordinate the implementation and management applications of these technologies on a national and global scale. He has worked extensively with various regional managers, consultants, and developers during system implementation and maintenance. He has also made significant contributions in testing these tools and applications for these projects ensuring all defects are captured, would meet client requirements and exceed client expectations.

Mr. Lamina also has programming exposure in various development tools such as Java, C++, Oracle, PL/SQL, HTML and UNIX. In addition to this, he has intermediate expertise of testing tools and platforms such as HP LoadRunneR and VuGEN, IBM Rational Functional Tester, CQTM, HP SaaS/ Quality Center / Test Director, IQ/OQ Testing, QuickTest Pro (Test Automation) and Manual Testing. Most of the applications that he had been working on were Customer Front End Systems, Interactive Voice Relay Systems, Consumer Banking Systems, retail/store solutions, automation projects, and in-house corporate systems. He is also familiar with open-source solutions such as Linux and can readily use these tools to create the most reliable and cost-effective solutions. Experiences or Skills in the following:

Intermediate Expertise in the following Testing Platforms: Manual Testing Tools (IBM Rational Functional Tester, HP Quality Center or Test Director, MS Office) Automated Testing Tools (LoadRunner/VuGen, WinRunner, Rational Functional Tester, ALM UFT(QTP), Katalon, EndTest, Selenium and Appium)

Installation and Operational Qualification of IT Infrastructure (Backup and Archive, Network Installation)

Software Development Life Cycles and models (Production Support and Testing)

Test Management, Planning, Execution, Defect Management, Reporting and Coordination for Application Enhancements and New Technologies using JIRA, TFS, HP QC/ALM and other testing tools

Basic PC Troubleshooting including PC Hardware and Software Installation

Microsoft Office Package (MS Excel, MS Word, PowerPoint, Visio)

Cellular and Wireless Telecommunications and Technologies

HTML and web designing (Sharepoint, HTML Coding, Flash, MS Frontpage)

Pneumatics Design and Control (Mechatronics and Security Automation)

Computer Aided Design

Programming Languages: C++, Oracle, PL/SQL, HTML/Java, UNIX, VB Macros, Mainframe (Navigation)

Operating Systems: Windows 98, XPSP2 and higher, Windows Server 2000, Ubuntu, Major strengths include strong coordination and test management skills with field exposure, strong leadership, excellent communication and presentation skills, competent, team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including reporting, team building, events organizing, hiring, scheduling, training, and other administrative tasks. In addition, he has thorough knowledge of current IT practices and processes with a clear vision to accomplish the company goals. He is also a Computer and Internet literate, can work competitively and gracefully under pressure with minimum supervision, willing to learn new principles and eager to acquire new experiences and willing to be trained.

EDUCATION & CERTIFICATIONS

BS Electronics and Communications Engineering (March 2005) – AMA Computer University, QC, Philippines

Certificate in Electronics and Troubleshooting (May 2001) – Xavier Technical Institute, QC, Philippines

Certified Software Testing Engineer (CSTE, Oct 2008-2011) – QAI Global Institute

Certified Tester, Foundation Level (CTFL-ISTQB, July 2021) – Association for Testing & Software Quality Assurance

Project Management Fundamentals (PMP Preparation, Sept 2022) – MST Connect

Design Thinking Process (PMP Preparation, Sept 2022) – MST Connect WORK HISTORY

Rustan’s Group of Companies (January 2023 – June 2023) Roles/ Responsibilities:

Sr. Business and Quality Analyst

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: eCommerce Systems Location: Makati

Achievements:

- Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients

- Implemented Online Store and POS Solutions for GAP, Banana Republic and Old Navy

- Process improvement

Land Registrations Systems, Inc – IL&FS (LARES – ITPI) (September 2021 – October 2022) Roles/ Responsibilities:

Sr. Business Analyst

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

LRA OSS and Portal Systems – Executive Reporting System, Accounting System, HR Information Systems Location: LRA Compound, NIA Road, QC

Achievements:

- Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients

- Implemented OSS and Portal Systems nationwide

- Process improvement

Freelance (May 2019 - August 2019, January 2021 – September 2021) Roles/ Responsibilities:

Senior QA Test Engineer with Lead/Management role and Technical Writer Game Tester

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

Multiple projects (short term/freelance)

6 months – Supply Chain, Documentation and Forum Systems, 1 year – eCommerce platforms Location: Home based, Work from Home (WFH)

Achievements:

- Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients

- Provided remote based support for multiple projects

- Provide Project Coordination, assistance and team management for multiple clients

Ubisoft Entertainment Philippines (August 2019 – December 2020) Roles/ Responsibilities:

Associate QA Lead, Game Tester, Senior QA Test Engineer with Lead/Management role

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

VR Systems, Gaming Platforms (Console), PC Games, Unreal Engine, 3DS Max Location: Sta. Rosa, Laguna

Achievements:

- Successfully shipped AAA Games

- Led a young team of Game QAs and improve software testing foundation

- Trained entire studio for JIRA.

Robert Bosch Security Solutions PTE. LTD. (February 2019 – April 2019) Roles/ Responsibilities:

Senior QA Test Engineer with Lead/Management role

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

Video Management Systems, Security Systems using XML messaging, C# Location: Jalan Pemimpin, Singapore

Achievements:

- Successfully implemented Video Security Solutions in Singapore and China

- Successfully automated existing Manual test cases which reduced effort to 2 weeks

- Successfully certified 128 cameras in 2 weeks which was normally done in 1 month.

Cochlear Limited, SDN BHD (September 2013 – February 2019) Roles/ Responsibilities:

Senior QA Test Engineer with Lead/Management role, Performance Test Engineer, Project Coordinator, Business Analyst

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

CRM and SalesForce Solutions, Online Store and iSTORE, Oracle EBS, Kronos Cloud, Amazon Web Services, Cochlear Academy Magento, eCommerce, Oracle, Java, XML Location: The Vertical Square, Bangsar South, Kuala Lumpur, Malaysia Achievements:

- Successfully implemented e-Commerce solutions (Magento Online Store Solutions) globally (APAC including Japan, Europe & Middle East, America and Latin America) which increased company’s revenue by 3% in its first implementation

- Initiated the Test Automation initiatives for Online Store projects and was able to minimize manual execution of 50% of the total test cases

- Able to take over the role of Business Analyst and Project Coordinator

- Successfully coordinated team integrations for Portal and Online Store Project which established concrete user requirements and able to address issues with quick turnaround time (1 critical issue is resolved in 0.5 day)

- Successfully integrated Online Store solutions with CRM and Oracle EBS for a seamless front end and back end processing of orders which eases load work for Customer Support Officers

United Overseas Bank (April 2012–September 2013) Roles/ Responsibilities:

Senior QA Test Engineer with Lead/Management role, Deployment Lead

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

iBRANCH, Branch Teller Systems, Automated Teller Units (TAU), CRM and ATM Solutions Java, XML Location: UOB Tower Annex, Alexandra Road, Singapore Achievements:

- Successfully implemented Teller and ATM solutions across Singapore which increased Customer Self-Service operations by 75% and increased Customer Satisfaction by 11%

- Able to take over the role of Deployment Lead and successfully led a team of 5 – 10 people in the entire deployment process (from Planning to actual implementation and heightened support)

- Able to establish strong relationships with Branch Managers

SCOPE International (M), SDN BHD (May 2010 – April 2012) Roles/ Responsibilities:

Senior QA Test Engineer with Lead/Management role, Project Coordinator, QA Test Automation

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

Customer Enhancement and Management Systems (CEMS) Java, Mainframe, IVR Core Banking Implementation Java J2EE, IVR

CCMS CUP Cards, Credit Card Activation Mainframe, IVR Phone Banking IVR, Mainframe

Location: Section 14, Petaling Jaya, Selangor

Achievements:

- Successfully implemented CRM solutions across APAC (Asia Pacific) which increased Customer Self-Service operations by 35% and increased Customer Satisfaction by 23%

- Initiated the Test Automation initiatives for CEMS projects and was able to extract 100% accurate data with less time

- Successfully coordinated team integrations for CEMS projects and became the middleman in the discussion between the Project Teams and Business Teams across APAC (Asia Pacific)

IBM Solutions Delivery, Inc. (March 2009 – May 2010) Roles/ Responsibilities:

Senior QA Test Engineer, Project Coordinator, IT Specialist/Consultant, Business Analyst

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

Customer Management Systems and Contact Center Applications IVR Location: Makati City, Philippines

Achievements:

- Successfully implemented IVR solutions across North America which increased Customer Self-Service operations by 85% and lowered actual load for Operations by 37%

- Able to take over the role of Business Analyst and Project Coordinator

- Successfully coordinated team integrations for CEMS projects and became the middleman in the discussion between the Project Teams and Business Teams across APAC (Asia Pacific)

Accenture, Inc. (March 2006 – March 2009)

Roles/ Responsibilities:

Senior QA Test Engineer, BCP Coordinator, QA Test Automation, IT Specialist/Consultant, CSTE, Production Support, Developer, Team Lead for People Engagement, Community Writer/Columnist

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

Retail Management Systems and Store Solutions Oracle DB, Oracle Forms, PL/SQL, Java Depot and Store Solutions ClearBasic, Oracle DB, Oracle Forms, PL/SQL, Java Retail Distribution Systems and Logistics Oracle DB, Oracle Forms, PL/SQL, Java, RF Guns Location: Makati City, Pilippines

Achievements:

- Pioneer Software Tester for Best Buy Canada

- Successfully established as the Subject Matter Expert for Testing

- Successfully aligned projects to Testing Standards

- Implemented First Level support for retail applications which minimized escalations by 100%

- Increased Team Engagement by 87% and lowered retention rate by 1%

- Successfully implemented POS solutions for Best Buy Canada

- Initiated the first Performance Testing initiatives for new and existing front-end applications for Best Buy Canada which increased the load capacity and performance application after a series of findings

- Successfully hosted and organized team building activities for retail application and Oracle teams

- Successfully hosted and organized team building activities for project clients and management teams

- Successfully implemented strong communication between employees and management through a series of engagement activities

Kingdom Builders, Inc. (March 2005 – March 2006) Roles/ Responsibilities:

Functional Support/UAT

***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology:

Interactive TV and HDTV Electronics and Wireless Technologies, Embedded Software, Assembly Language Location: 16F Tycoon Center San Miguel Avenue, Pearl Drive, Ortigas CBD, Pasig City Achievements:

- Successfully established as the Subject Matter Expert and represented Business in the acceptance and sign off of UAT

- Minimized the number of turnover time for repairs of Protron TVs for Canada

- Implemented First Level support for Customer Front End complaints which minimized escalations by 92% PROFESSIONAL ACCOMPLISHMENTS AND ROLES/RESPONSIBILITIES

Senior QA Test Engineer with Lead/Management role

Provide inputs and estimates for Test Planning

Communicate with different teams in different platforms for requirements and clarifications

Created and executed Test Plans thoroughly.

Created and Submitted Test Scripts ahead of or on time.

Implemented Review Points completely and update point sheet properly.

Ensured defects are captured, reported and monitor its resolution

Ensured high quality end products for client use

Coordinate, monitor, and report the work for a 1 – 5-person test team

Provide leadership, mentoring, feedback and continuous improvement for trainees, peers/team and end users

Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.

Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices

Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met

Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.

Responsible for sprint and release commitments, impediment resolution, escalations

Interact with product management, project management and development teams to develop a strong understanding of the product functionality and testing objectives

Game Tester

Playing the game to completion repeatedly in different ways and situations.

Completing all side quests and exploring all levels and POIs.

Perform Technical Design tests, Object Bank validation and World Design testing.

Finding and exploring locations not anticipated by the game designers.

Making a note of all glitches and bugs in the game.

Collecting all XP points and leveling up characters.

Achieving the highest character level.

Playing with different characters and use different cheats to break the game.

Test different versions of the game across multiple platforms including VR, consoles, and PC.

Play games using different settings and options if available.

Check for typos, spelling mistakes and grammar.

Report any error codes and communicate any issues to the game designers.

Recommending game additions or modifications.

Create and proof related documentation with game including manuals, instructions, and other booklets.

Rating the game in terms of enjoyment and difficulty.

Deployment Lead

Provide coordination with the analysis, acquisition, implementation and installation of new hardware and software.

Responsible for ensuring that hardware and software systems are fully deployed, implemented and functioning.

Responsible for the planning of the roll-out process and sequence of new systems and platforms including all IT- related systems, communication systems and, in some cases, IT-driven security systems.

Prepare engineering plans, instructions, mapped IT system diagrams and installation technical design packages.

Work with all IT-related professionals and manage the deployment process.

Participate in the going-live phase of the project.

Communicate with all departments as to the progress of the project.

Provide support or manage a support team for deployment and initial production issues.

Ensure that the architecture and infrastructure on which the application will be deployed are robust and stable through series of Tests in SIT, UAT and ORT

Project Coordinator

Helped teams across the project for all types of Communication efforts and mediums related to the Project.

Provide Project Estimates, inputs on resource allocation and End User Training

Defect Management

Ensures that all teams are following the Run Plan and Test Plan

Ensures that all gaps, requirements and issues are addressed effectively across all teams or to required resources.

QA Test Automation

Develop automation test plans, test scripts and test reports according to business, functional and user requirements.

Participate in reviews of application designs, functional requirements, and specifications.

Perform application automation feasibility analysis.

Design and build modular, reusable test automation scripts for long-term use.

Adhere to automation processes and coding standards.

Perform analysis on defects discovered through automation to determine the cause and legitimacy of reported issues: script versus application defects.

Collaborate effectively with QA, Business, and Development partners.

Coordinate, monitor, and report the work for a 1 - 3-person automation team.

Business Analyst

Designs new IT solutions to improve business efficiency and productivity.

Working closely with the client, analysts examine existing business models and flows of data, discuss their findings with the client, and design an appropriate improved IT solution.

Produce outline designs and costings of new IT systems, specifying the operations the system will perform, and the way data will be viewed by the user, present their design to the client and, once it is approved, work closely with the client team to implement the solution.

Addressed all Client issues (Medium, High and Critical levels) for applications.

Worked with the developing team, clients, and counterparts across the globe to ensure technical compatibility and user satisfaction.

Oversee the implementation of a new system.

Monitored the Database performance (Locking, Slow Performance).

Participated in the job monitoring and verification.

Prepare and summarize WBS with macro/detailed estimates.

Prepare functional specifications, epic/user stories, acceptance criteria and mock-ups.

Update or maintain existing documentations (presentation of the tool, use guide etc.)

Represent the team to various stakeholders and sponsors to define/refine business priorities.

Communicate with support team for Production support.

Provide and monitor 3rd Level application support under the team scope.

Certified Software Testing Engineer (CSTE)

Aligned project standards to current testing standards

Subject Matter Expert for Testing Standards and Processes

Application Developer with Production Support and Off-Site Support (On Call)

Addressed all Client issues (Medium, High and Critical levels) for applications. Hence, business continuity is ensured

Worked with clients and counterparts across the globe for investigation of errors and bugs

Monitored critical jobs during support window

Monitored the Database performance (Locking, Slow Performance).

Participated in the job monitoring and verification.

Raised issues encountered during build or fix to Team Lead immediately.

Provided Break fixes, code changes and Root Cause Analysis

Performance Test Developer

Design, build, maintain a performance testing environment using HP Loadrunner

On board new customers to the Performance Testing Service

Review of Performance Testing requirement

Analysis of application usage profiles and volumetrics

Creation, execution and troubleshooting of Performance Test scripts using HP LoadRunner

Analyse test results then create, review and present Performance Test reports

Help identify and manage the risks and issues

Work with manual testers and BAs to ensure upstream test planning is optimized for the efficient delivery of automated testing

Other accomplishments for SDLC Support, Test and Development:

Accepted Daily Hand-off from global counterparts

Completed deliverables within schedule/SLA time

Coordinate with Other Teams for Planning, Work Estimation, to resolve issues

Followed-up on and ensured closure of issues raised

Raised change requests to Leads for Out-of-Scope issues

Prepared and send daily status report

Followed project standards and procedures

Provided feedback on Project Processes and Standards

Used templates provided by the project

Independently researched issues before asking for assistance

Responsible for ensuring a collaborative environment with other team members to ensure the team’s overall effectiveness

Read emails in a timely manner (Project and Client mail)

Alerted the Team Lead as soon as budget for a deliverable will not be met, or when target end date may not be met. Inform Team Lead of planned vacations or trainings ahead of time. If unable to come in work, inform lead at least 4 hours before scheduled shift.

Participated in review activities/conference calls with onshore/offshore team

Created Meeting Minutes of Conference calls with global team

Technical Writer/Columnist

Wrote articles for Company Organizations and engagements

Organize Events and Activities for People Engagement

Maintain effective communication with team to understand the business process, functionality, and software to produce well documented guides

Determine the needs of end users of technical documentation

Study product samples and talk with product designers and developers

Work with technical staff to make products easier to use and thus need fewer instructions

Organize and write supporting documents for products

Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding

Select appropriate medium for message or audience, such as manuals or online videos

Standardize content across platforms

Revise documents as new issues arise, as needed

Update documents to reflect new changes in software

Create new documents and complete updates as requested by different departments

Maintain Company Wiki page

Create and Maintain Release Notes

Provide impact analysis for all documentation on changes based on the Release Notes REFERENCES

Joy Tanael +658*******/ ad0urm@r.postjobfree.com

- QA/Test Manager, United Overseas Bank

Gail T. Sanchez +601********/ ad0urm@r.postjobfree.com

- Senior Software Engr, SCOPE International (M), SDN BHD Anna Pundanera +639********* / ad0urm@r.postjobfree.com

- BA Manager, Land Registrations Systems Inc (LARES) Anna Mangsat +639********* / ad0urm@r.postjobfree.com

- Project Manager/SEO Manager, Brightgreen

Charishma Fernandez +614********

- Test Lead, PlanIT Software / ad0urm@r.postjobfree.com Elaine Cruz / +639********* / ad0urm@r.postjobfree.com

- BA Lead, Land Registrations Systems Inc (LARES).

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