Microsoft Office Customer Service
Resume:
Sherry L. Teuton
Streetsboro, OH **241
330-***-**** ad0urb@r.postjobfree.com
SKILLS
Proficient in Microsoft Office application, solid research skills, excellent time management and prioritization skills, independent worker and self-starter, flexible and self-directed learner, high level of organization skills, including attention to detail, able to accept direction, duties and changing priorities as assigned, comfortable working in a virtual environment,
EXPERIENCE
United Healthcare Group - Pend Specialist
January 2023-April 2023
●Performed duties as assigned by RQPE Manager, RQPE Project Analyst, or Regional Operations Director for market specific annual data collection efforts.
●Demonstrated effective professional verbal and written communication skills in a virtual environment and across time zones.
●Demonstrated proficiency in Microsoft Office: Outlook, Excel, and Word and similar applications.
●Managed various data organized within Excel spreadsheets.
●Conducted claims research, determining correct service location or verifying member history
●Performed provider outreach, verifying and confirming provider demographics & medical record requests, both by telephone and in writing.
●Requested medical records and performs follow up of requests within database tools.
●Maintained HIPAA standards and confidentiality of protected health information; reports critical incidents immediately.
Streetsboro City School District, Streetsboro, OH - Substitute Teacher
OCTOBER 2019 - PRESENT
●Adhere to the curriculum and lesson plans assigned by the regular teacher.
●Follow procedures and achieve lesson goals.
●Assign and explain the homework.
●Oversee students outside of the classroom such as in hallways and the cafeteria.
●Comply with all school regulations and policies at all times.
●Take attendance and document daily notes.
●Ensure the classroom and work are kept clean and orderly.
●Oversee the normal classroom rhythms and activities.
●Compile a report for the teacher when he/she returns.
St. Vincent Charity Hospital, Cleveland, OH - Administrative Program Manager
MAY 1999 - FEBRUARY 2004
●Assisted four surgeons with scheduling consultations, surgeries, and follow-up appointments.
●Created reports, analyzed quarterly statistics, and obtained insurance approvals.
●Provided excellent customer service.
●Supervised 14 staff, processed payroll, trained in hospital software, and prioritized work.
●Served as liaison between medical and administrative staff.
EDUCATION
Thomas Edison State University, Trenton, NJ - Bachelor of Arts, Social Sciences
SEPTEMBER 2014 - MARCH 2017
Arnold Fletcher Award in Academics 3.5 GPA
INTERESTS
Certificate in typing 66 WPM with 99.7% accuracy, volunteer surrogate parent for State of Ohio, member of American Legion Auxiliary, children’s church volunteer, foster/adoptive parent.
Contact this candidate