Kelly M. Smith

Los Angeles, CA *****

323-***-****

Talented customer service representative with diverse experience in a multi-faceted industries and areas of servicing customers. Proficient in learning product lines quickly, enjoy connecting with customer, and maintaining high sales performance. friendly reliable and hard working.

EXPERIENCE

Covid Testing Specialist, VESTRA LAB

November 2021 – Present

Representing Vestra Lab in multiple locations as a testing center specialist to manage the Covid Testing Centers by providing PCR nasal swab and/or swab tests and antigen tests.

Phlebotomist – verifies patient identifications and explain sampling procedures to patients

Serves patients by identifying the best method for retrieving blood samples and specimens.

Obtain and prepare specimens for lab testing

Submission of tests performed to lab for reading

Customer Service Representative, SPECTRUM

January 2017 – December 2021

Determine requirements by working with customers

Answer inquiries by clarifying desired information, Researching, locating and providing information

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems fulfill requests by clarifying desired information; completing transaction; forwarding request

Bus Driver, GLOBAL PARA-TRANSIT

JUNE 2012 – OCTOBER 2021

Perform pre-trip and post-trip inspections, while safely operating a passenger transport vehicle, with a functional knowledge of the service area demographic as well as maintaining cleanliness both inside and outside of the vehicle

Maintain a good rapport with the public, provide curb-to-curb and door-to-door assistance and appropriately perform safety precautions with riders with disabilities and/or special needs

Complete daily manifests (schedules), daily transportation logs, contract sheets, incident reports and other recorded information as required

Responsible for proficient and safely operating wheelchair lifts, tie-downs, radios, and special equipment for transporting wheelchairs in a safe manner

Review scheduled prior driving to identify special needs information; while following a daily assignment sheet which may include addition assignment and/or changes conveyed by dispatch

EDUCATION

UCLA Pre-Hospital Care – Phlebotomy Certification/License - 2021

Los Angeles High School - Diploma June 2003

SKILLS

Customer and Service Oriented

Collaborative team player

Training and Mentoring

Organized

Listening and communication

Proactive and Eager to Learn

Energetic self-starter

REFRENCE

Available Upon Request

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