Store Manager Customer Service
Resume:
JOANN THERESE FIORE
Manville, RI 02838
OBJECTIVE: Seeking challenging position with greater responsibility and growth potential.
ATTRIBUTES: Dedicated/reliable; 35 years management experience, proven ability to increase top line sales, eager to accept new challenges/responsibilities; ability to multi-task; valuable team leader, excellent customer interaction, self-starter, motivated, and conscientious.
EXPERIENCE:
02/19 – Present Work ‘Gear, North Attleboro, MA
-Area Manager – Full Responsibility for 5 stores – Watertown, MA; Dorchester, MA; Shrewsbury, MA; Worcester, MA; North Attleboro, MA
Stores average $1–$2 M per year
09/11 – 02/19 Work ‘N Gear, Watertown, MA
-Store Manager – Full Responsibility for a $1.5M store; Responsibilities include:
P&L
Payroll
Scheduling
Merchandising
Marketing outside sales to set-up new accounts (corporate, business and government)
Recruiting
Shrink/Loss Prevention
Shipping and receiving
Opening and setting up new store locations
10/19-03/20 The GAP, Watertown, MA
-Cashier – Part-time 10-20 hours/week. Responsibilities include:
Store Operations
Floor Set
Shipping and Receiving
Loss Prevention
Sales
Promotions
Customer Service
08/18 -10/19 The Avenue – Dorchester, MA
-Assistant Store Manager- Part-time 10-20 hours/week: Responsibilities include:
Store Operations
Opening/closing
Staffing/Recruiting
Floor Set
Shipping and Receiving
Loss Prevention
Promotions
Customer Service
04/10 – 02/12 Family Dollar, Putnam, CT:
- Store Manager – Full responsibility for a $1.4M store
oResponsibilities included:
P&L
Payroll
Scheduling
Recruiting
Shipping and receiving
Shrink/Loss Prevention
JOANN THERESE FIORE
404 Old River Road, Unit B
Manville, RI 02838
01/85 – 04/10 Casual Male Retail Group, Canton, MA
02/01 – 04/10 Training Store Manager – Warwick, RI
-Manager of the Year 2004
-CTO Store – Contributed to Corporations Top Line Sales & Profits (store profit of 400K per year)
-Full responsibility for a $1.5M store
-Responsibilities included:
oContinuously attained a 90% goal for ABE – Act of Buying Experience for Customer Service
oTrainer for all Regional associates on new registers & proper procedures
oDeveloped and rolled out new operation manuals
oCorporate testing store for all new operational procedures
oAttendee at corporate meetings
oAttendee for yearly Regional Merchandising Meetings – valued as an expert for product development
oParticipated in Corporate Charitable Events – AIDS Walk, The Genesis Fund and St. Judes
oTraining/Development of District/Regional Associates within a 2 week time period
oUtilized as interim supervisor of District during District Manager absences
oUtilized as a Regional Merchandiser – responsible for opening and closing stores
oMerchandising/Promotional Set-Up/Take Down – implementation of weekly sales, signing, etc.
oShipping and Receiving
oTraining and Development
oPayroll/Scheduling for 8 associates
oRecruited and Developed Associates for the entire District
oShrink/Loss Prevention – maintain less than 1%
01/91 – 02/01 Training Store Manager – Willimantic, CT & Lincoln, RI -- Full responsibility for $1.2M stores
08/86 – 01/91 Store Manager – Framingham, MA -- Full responsibility for a $1M store
01/85 – 08/86 Sales Leader – Women’s Department – Woonsocket, RI Store
REFERENCES: Available upon request
JOANN THERESE FIORE
404 Old River Road, Unit B
Manville, RI 02838
REFERENCES:
Charles Shay
Relationship: Previous Casual Male Regional Manager and
Past Immediate Supervisor
Southington, MA
Carol Ann Charette
Relationship: Aunt, Former Military Officer and
Current GS-13 Federal Government Employee
Project Manager, PMP
U.S. Army Corps of Engineers
696 Virginia Road
Concord, MA 01742
183 Manila Ave
Woonsocket, RI 02895
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