angelica magruder
Millington, TN
******************@*****.***
Work Experience
Customer Servive Representative
Cook Out Restaurants - Millington, TN
June 2022 to Present
1. I assist customers with their transaction, and ensure accuracy with every purchase they make. 2. I am currently a close, which means I conclude the end of the day counts, cleaning, and ensuring everything is in proper position for employees to be able to come in at open and do minimal preparation to start business the next morning.
Administrative Assistant
Kroger - Millington, TN
February 2015 to June 2022
1. I was in charge of ensuring all procedures and policies was properly displayed and followed by every employee in that Kroger.
2. I was essentially next in line to be a department manager of the frontend. 3. I inspected all hours/overtime for all the hourly employees. 4. I made sure that everyone's time that should be submitted was corrected. 5. I also had one on ones with the manager about overtime and had individual peer meeting to discuss improper use of overtime from employees.
6. I was the safety lead of my Kroger. I made sure the store stayed within OSHA guidelines and made sure employees were trained and stayed trained on any safety training. Data Entry
Accredo - Memphis, TN
September 2011 to January 2015
1. I listened in on the calls that pharmacists had with drs. 2. I documented the whole conversation in detail.
3. I notated and consulted with pharmacist and doctors offices of any issues that was made within their call.
4. My main job was to ensure a patients safety was always delivered with fast and accurate service. Education
High school diploma
Millington High School - Millington, TN
August 2001 to May 2005
Skills
• Cold Calling
• Upselling
• Data Entry
• Customer Service
• Order Entry
• Computer Operation
• Communication Skills
• Office Administration
• Computer Skills
• Microsoft Outlook
• 10 Key Data Entry
• Typing
• Cashiering
• Live Chat
• Sales
• Microsoft Office
• Phone Etiquette
• POS
• Merchandising
• Account Management
• English
• Research
• Negotiation
• Technical Support
• QuickBooks
• Retail Sales