KAREN PRYOR

401-***-**** ad0ucn@r.postjobfree.com

Professional Summary

Seasoned Customer Service Professional with extensive experience in setting priorities, solving complex problems, building an understanding of company processes, allocating resources, training team members, and monitoring established outcomes. Substantial experience in creating reports, distributing correspondence, promoting best practices, prioritizing customer experience, managing projects, and employing critical thinking skills. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including stakeholders, staff, and customers. Skills

• Setting Priorities & Coordinating Targets

• Customer Service & Experience Prioritization

• Building an Understanding of Company Processes

• Problem Solving & Critical Thinking Skills

• Creating Reports & Distributing Correspondence

• Assessing Needs & Streamlining Processes

• Promoting Best Practices & Managing Projects

• Strategic Planning & Relationship Management

• Exceeding Goals & Allocating Resources

• Collaborating with & Training Team Members

• Prioritizing Objectives & Monitoring Outcomes

• Excellent Verbal & Written Communication

Work History

Customer Service Associate 02/2017 to 06/2023

The Home Depot

• Developed strategies to meet results, leveraging customer loyalty programs, events, product knowledge, and services.

• Interacted with guests as they arrived and left the business to ensure positive experience and increase sales volume.

• Identified underperforming metrics and generated solutions to leverage existing tools, programs, or client resources.

• Strategically demonstrated awareness of company policies and procedures while applying strategic, sound judgment.

• Achieved established goals and performance metrics and attended customer service training programs as requested.

• Efficiently investigated and resolved various customer inquiries and complaints in a timely and empathetic manner.

• Continuously developed lasting relationships with customers and associates through impeccable service development.

• Effectively made recommendations regarding ways to improve the institution and provide the best customer experience.

• Analyzed information/data in an efficient manner to reduce complexity and implement actionable improvements.

• Worked with all levels of management to ensure that appropriate processes/controls were established and documented. Certified Nurse's Aide 10/2007 to 01/2015

Saint Elizabeth Home – East Greenwich, RI

• Strategically assisted patients with daily needs including personal hygiene, dressing, turning positions, and transferring.

• Consistently managed patient schedules consisting of exercise routines, doctor appointments, and medication intake.

• Accurately prepared/submitted various patient progress notes and ensured documentation per regulation requirements.

• Mentored new team members, explained regulations, and ensured compliance with standard guidelines/healthcare laws.

• Successfully performed individual meal preparations with specific dietary needs or restrictions to ensure satisfaction.

• Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles along with grooming needs.

• Changed bed linens, washed or ironed the patient's laundry, and maintained cleanliness of the patients' living quarters.

• Organized games or activities to engage and keep clients active as well as reported progress back to family members.

• Prepared meals, managed schedules, accompanied clients to all medical appointments, and administered all medication.

• Inspected, decontaminated, and cleaned medical instruments prior to assembly or sterilization between patient use. Additional Experience

Activities Coordinator – Community Counseling Center – 04/1996 to 09/2007 Office Manager – Amica Mutual Insurance Company – 03/1993 to 03/1996 Special Enforcement, Tax Examiner I – Massachusetts Department of Revenue – 07/1990 to 06/1992 Executive Section, Tax Examiner I – Massachusetts Department of Revenue – 07/1988 to 07/1990 Education

Framingham State College – 03/1988

Bachelor of Science, Business Communication