Customer Service Representative

HARPREET KAUR

+1-647-***-**** • *.****-*****************@*****.*** • Brampton, ON L6X 3Z1

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Summary

Skills • Upselling Products and Services

• CRM Software

• Customer Retention Strategies

• Calm and Professional Under Pressure

• Customer Data Confidentiality

• Verbal and Written Communication

• Multitasking and Prioritization

• Building Customer Trust and Loyalty

• Customer Service

• Efficient and Detail-Oriented

• Order and Refund Processing

• Shipping and Receiving Understanding

• Problem-Solving Abilities

11/2021 - Current

Customer Service Representative/Cook, Boston Pizza, Oakville 08/2019 - 08/2020

Packing Associate, Amazon, Brampton, ON

Experience

Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Remain calm and professional in stressful circumstances and effectively diffused tense situations.

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• Answer inbound calls, chats and emails to facilitate customer service.

• Educate customers on special pricing opportunities and company offerings.

• Upheld quality control policies and procedures to increase customer satisfaction. Prepare dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

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• Operate grills, fryers and broilers to cook items to quality guidelines.

• Wraps, date and label food items in storage for safety and freshness. Maintain safe operations of food prep equipment to reduce complications and retain safety procedures.

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• Packed items in designated boxes and cartons to fulfill customer orders.

• Wrapped and packaged items securely to minimize damage during shipping.

• Restocked packaging items and tracked boxes, tape and fill materials from inventory.

• Minimized waste and lag times by maintaining orderly and clean work area and equipment.

• Utilized RF scanner to scan barcodes and transfer product, quantity and location information. 01/2020

COSMETIC

MANAGEMENT FORM HUMBER COLLEGE, ETOBICOKE, CANADA

Education And

Training

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