Customer Service Representative
Resume:
Ayesha Taitt
Client Relationship Advocate
Tampa, FL 33616
******.*****@****.***
Goal: To obtain a position within a rapidly growing company, where I can expand and utilize my knowledge and cultivate new skills while also developing professionally.
Work Experience
Client Relationship Advocate
Bank of America - Tampa, FL
August 2019 to Present
●Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly
●Communicating resolutions in an efficient manner.
●Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time.
●Understanding how clients engage with us via technology (online and mobile), financial center and contact center and make sure they’re aware of all we can do to make their financial lives better.
●Navigating multiple computer applications while interacting with the client.
●Assisted clients with difficult situations, provided solutions and problem solving.
Customer Service Representative
Aerotek Temporary/ Tata consulting services - St Petersburg Beach, FL
August 2018 to August 2019
●Assist customers with billing changes and issues
●Reported deaths of the insured / empathized with callers
●Discussed policy details with verified customers
●Send out claims forms
●Used medical, dental, and life insurance terminology
●Used Microsoft office suite
●Adhered to quality and productivity standards
●Followed HIPPA Laws
Patient Care Advocate
Express Scripts Inc. - Orlando, FL
July 2017 to June 2018
●Assisted Patients with refilling prescriptions
●Used pharmacy systems to locate and refill patient prescriptions
●Assisted With Transferring and Expediting Prescriptions
●Dealt with escalated calls
●Followed Company Quality Guidelines to Ensure Customers receive the best service on each call.
●Followed All HIPPA Verification Laws
●Adhered to company metrics always met
Security Officer
Universal Studios - Security - Orlando, FL
May 2016 to July 2017
Orlando, FL
●Report offenders to law enforcement and assist in investigations
●Review CCTV recordings to check for recording of offenders
●Responded to calls for assistance in timely effective manner
●Checked and verified all personnel seeking entrance into location
●Reported all incidents, accidents, and medical emergencies to all levels of management in timely Manner
●Conducted investigations of suspected incidents of external fraud, employee theft, and Embezzlement
Pharmacy Technician
CVS Pharmacy - Orlando, FL
October 2015 to May 2016
●Prepared labels and filled prescriptions accordingly, pre-packaging common medications
●Commended by head pharmacist for efficient and accurate skills in dispensing and calculating
●Medicine dosage
●Maintain 24/7 availability for customer's questions and concerns
●Maintaining high level of product knowledge and customer knowledge
●Registering new patients, organizing repeat prescriptions and processing invoices
Service Representative
Sea World Orlando - Orlando, FL
April 2011 to October 2015
●Offered suggestions for frequent signage change to keep customers interested in new products
●Answer questions about merchandise and maintain current knowledge of all promotions
●Handled customer complaints and pricing issues
●Responsible for balance cash drawer and close of shifts
●Implemented new customer service strategies successfully to increase customer satisfaction
●Greet every customer with a smile and inquire about store experience
Core Qualifications
-Energetic self-starter
-Excellent Interpersonal Communication
-Proficient in Microsoft Office Suite -Excellent Oral Communication
-Proficient in Adobe Suite -Time Management
-Ability to mediate disputes
-Ability to work with all levels of management
-Valuable Team Player
-Multitasking
-Confident and able to take initiative -Tactfully handling any complaints
-Detail Oriented
Education
Bachelor's in Health services administration
University of Central Florida - Orlando, FL
June 2019 to May 2023
Associates of Arts in Health Services
Valencia College - Orlando, FL - January 2018
Skills
• Customer Service
• Medicaid
• Patient Care
• CSR
• Call Center
• Customer Support
• Customer Care
• Financial Services (4 years)
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