CYNTHIA DAVIS

PROFESSIONAL SUMMARY

Focused on developing efficient processes using knowledge of payroll management, employee relations, training, and development. Strengths include excellent verbal and written communication, strong analytical problem-solving skills and working as part of a team. EXPERIENCE

Authorization Coordinator, 06/2023 - 08/2023

Emergence Health Network/RM Personnel, El Paso, TX

• Regularly utilized outlook for incoming/outgoing emails

• Insurance Verifications

• Ran weekly First Active Scheduler report to verify appointments

• Verify client demographics

• Utilized NX software to bring up patient information

• Utilized Availity software to confirm the status of clients

• Verified client eligibility using TMHP software

Customer Service Representative I, 08/2022 - 02/2023 Nationstar Mortgage DBA Mr. Cooper, El Paso, TX

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

• Addressed problems concerning taxes, insurance, escrow analysis, escrow, shortage/escrow deposit, principal to maintain and enhance client satisfaction

• Took mortgage payments and advised client of eligibility for mortgage checkup, refinancing and other benefits

• Updated account information to maintain customer records

• Provided primary customer support to internal and external customers

• Answered customer telephone calls promptly to avoid on-hold wait times

Claims specialist, 09/2020 - 01/2021

Capgemini, El Paso, TX

• Insurance Authorizations

• Updated Medication upon request from MDO

• Worked with ADAP, transplant and Embrel patients El Paso, TX 79912

915-***-****

ad0ub3@r.postjobfree.com

SKILL HIGHLIGHTS

.

• Exceptional Customer Service

• Interpersonal Skills

• Telecommunications

Inbound/Outbound

• Payroll Administration

• Office Administration

• Team Problem Solving

• Time Management

• Training and Orientation

• Multi-tasking

• Accounting Clerk

• Vendor relations

• Payment collections

• Constant communication with MDOs, Senior Pharmacists, Patients, Insurance companies, and Collections department

• Worked Authorizations and Appeals

• Familiar with Assistance Programs

Billing/Video Technician, 10/2017 - 05/2019

Conduent / Continuum Global Solutions, El Paso, TX

• Payments from clients

• Coding

• Activate Equipment

• Customer Service

• Technical Support

Sales Associate, 01/2015 - 01/2017

Alorica, El Paso, TX

• Outbound sales calls nationwide

• Suggestive Sales

• Top Performer and Employee of the Month

EDUCATION

Business Accounting, 1989

Druham College

LANGUAGES

English/Spanish

Fluent

.

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