Customer Service El Paso

CYNTHIA DAVIS

PROFESSIONAL SUMMARY

Focused on developing efficient processes using knowledge of payroll management, employee relations, training, and development. Strengths include excellent verbal and written communication, strong analytical problem-solving skills and working as part of a team. EXPERIENCE

Authorization Coordinator, 06/2023 - 08/2023

Emergence Health Network/RM Personnel, El Paso, TX

• Regularly utilized outlook for incoming/outgoing emails

• Insurance Verifications

• Ran weekly First Active Scheduler report to verify appointments

• Verify client demographics

• Utilized NX software to bring up patient information

• Utilized Availity software to confirm the status of clients

• Verified client eligibility using TMHP software

Customer Service Representative I, 08/2022 - 02/2023 Nationstar Mortgage DBA Mr. Cooper, El Paso, TX

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

• Addressed problems concerning taxes, insurance, escrow analysis, escrow, shortage/escrow deposit, principal to maintain and enhance client satisfaction

• Took mortgage payments and advised client of eligibility for mortgage checkup, refinancing and other benefits

• Updated account information to maintain customer records

• Provided primary customer support to internal and external customers

• Answered customer telephone calls promptly to avoid on-hold wait times

Claims specialist, 09/2020 - 01/2021

Capgemini, El Paso, TX

• Insurance Authorizations

• Updated Medication upon request from MDO

• Worked with ADAP, transplant and Embrel patients El Paso, TX 79912

915-***-****

***************@*****.***

SKILL HIGHLIGHTS

.

• Exceptional Customer Service

• Interpersonal Skills

• Telecommunications

Inbound/Outbound

• Payroll Administration

• Office Administration

• Team Problem Solving

• Time Management

• Training and Orientation

• Multi-tasking

• Accounting Clerk

• Vendor relations

• Payment collections

• Constant communication with MDOs, Senior Pharmacists, Patients, Insurance companies, and Collections department

• Worked Authorizations and Appeals

• Familiar with Assistance Programs

Billing/Video Technician, 10/2017 - 05/2019

Conduent / Continuum Global Solutions, El Paso, TX

• Payments from clients

• Coding

• Activate Equipment

• Customer Service

• Technical Support

Sales Associate, 01/2015 - 01/2017

Alorica, El Paso, TX

• Outbound sales calls nationwide

• Suggestive Sales

• Top Performer and Employee of the Month

EDUCATION

Business Accounting, 1989

Druham College

LANGUAGES

English/Spanish

Fluent

.

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