Michelle Shaffer

West Des Moines, Iowa *****

602-***-****

ad0uak@r.postjobfree.com

EDUCATION :

University of Phoenix, Phoenix, Arizona-2005-2008, Master in Management and MBA TMU, Davenport, Iowa

****, BA in SBS

Scott Community College, Bettendorf, Iowa-1994, AA in Social Work LICENSES AND CERTIFICATES

Covid vaccination- 2021

PROFESSIONAL EXPERIENCE:

1995-2015, I have non-clinical healthcare all front end/backend experience as well as pharmacy. Please review resume for specifics

Private company,

West Des Moines, IA

Patient Account Rep

2023- present

NexGen, Phreesia, Centricity

Check patients out

Send referrals

Schedule procedures/appointments

WDM/Johnston/DSM/waukee School District, Des Moines, Iowa- Substitute Teacher-3//2022-present

Take day assignments and teach multipl subjects

ACW, West Des Moines, Iowa- Teacher- 2/2022- present Worked as a teacher in the daycare

Changing diapers

Providing curriculum

Feeding

Playing with children

AUS, Des Moines, Iowa- Security Professional-8/2021-02/2022 Surveillance for the property

Performed safety and OSHA checks

Receptionist work

SAL, Rock Island, Illinois-Teacher-9/2020-7/2021

Worked as a teacher in the daycare

Changing diapers

Providing curriculum

Feeding

Playing with children

Teachers on Call-Tempe, Arizona

4/2017-07/2017, 02/2020-03/2020

Teacher- Day assignments (COVID19 ended)

Take day assignments and teach multipl subjects

Delta-T- Phoenix, Arizona 03/2014- 05/2017,

02/2020-03/2020

Para educator/teacher- day assignments(COVID19 ended) Take day assignments and teach multipl subjects

Kindercare, IA & AZ

03/2018-02/2020

Lead teacher

Worked as a teacher in the daycare

Changing diapers

Providing curriculum

Feeding

Playing with children

Tender Years-Grimes, Iowa

8/17-03/18

Lead toddler

Worked as a teacher in the daycare

Changing diapers

Providing curriculum

Feeding

Playing with children

Kelly Educational/Substitutes Anytime- Phoenix, Arizona 10/2016-06/2017

Teacher- day assignments

Take day assignments and teach multipl subjects

Dysart Unified School District – El Mirage, Arizona 08/2014-01/2015 Special Education Paraprofessional

I assisted students with the classroom curriculum and managed behaviors Verizon Wireless- Chandler, Arizona 03/2012-04/2013 Customer Service Representative(fraud, financial, churn, sales) Sell products

Provided customer service and technical support

Helped with fraud

Humans, Tempe, Arizona

09/2008-04/2010

Prior Authorization Rep (places on disability due to no fault MVA) McKesson Specialty Scottsdale, Arizona

5/2006-9/2008

Insurance Specialist

Called to get insurance benefits

Worked programs to get Hugh cost medications for patients Heartcare, PC. - Scottsdale, Arizona

10/2005-03/2006

Cardiology Scheduler

Scheduled patients for procedures

Filed medical records

Helped with the billing and coding

West Valley Urgent Care/Internal Medicine- Glendale, Arizona 05/2005 -10/2005

Coder

Worked on Centricity to code visits

Billed the claims to insurance companies

Posted payments

Adecco,Tempe, Arizona Coca-Cola

32005-05/2005

Finance/HR/security

Helped Humand Resources and the Finance Department with reports and projects University of Phoenix Online- Phoenix, Arizona

09/2004-12/2004

Academic Counselor

Helped students with schedules

Looked over their transcripts

Provided resources to assist with tutors

Projects and managed and analyzed reports

Richard L Shaffer, D.O.. - Davenport, Iowa

5/1995-09/2004

Office Manager(All front/back end duties)

Human Resources/credentialing/Finance Analyst

Worked on Medisoft, windows programs, and worked AP/AP/collections Scheduled, billed, coded visits

Did referrals/ prior authorizations

Payment posts/recoups/ payroll

MILITARY:

US Army- Fort Jackson, South Carolina 01/1999-01/1999 Honorable discharge (E4)

*Any gaps in employment are from being unemployed, short term temporary assignments, part times. I have sales, security, surveillance, and caregiving.

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