NHI VU-MCGEE, CSM

213-***-**** ad0ua9@r.postjobfree.com https://www.linkedin.com/in/nhi-vu-mcgee/

Talented technology professional with extensive experience in the investment industry. A deep understanding of Agile methodologies and project management with a solid background of leading teams to deliver high-quality products on time for internal stakeholders. Expertise in software development, infrastructure management, and IT strategy along. Recognized for solid analytical and problem-solving skills to identify and mitigate risks while ensuring projects stay on track. Ability to communicate effectively with both technical and non-technical stakeholders to bridge the gap between teams aligning everyone towards a common goal. Proven track record of successfully managing projects from inception to delivery. Established history of working in fast-paced environments and thrive under pressure.

KEY SKILLS

Charles River Investment Management Solution (CRD) Agile Methodologies Splunk Miro Project Management Dynatrace Scrum Lead QA Tester Jira BSA ServiceNow Confluence BMC Remedy ITIL SQL Autosys Access Central Slack Python Tableau Restful API Json Figma

EXPERIENCE

CAPITAL GROUP COMPANIES INC March 2006 - April 2023

Scrum Master

In my role as a Scrum Master, I've effectively organized, joined, and guided sessions for Sprint planning, kickoff, stand-up, review, and backlog refinement. Effectively managed a Scrum Team to construct a data warehouse in the Azure cloud including integrating data from internal systems and setting up the environment (servers, cloud data storage, Bitbucket, and Deploy for software delivery). Developed and executed test plans, test cases, and test scripts based on the report requirements and specifications.

Streamlined teamwork and communication to build an API that allows downstream applications to easily subscribe, promoting efficiency and collaboration across teams by applying Scrum values of commitment, courage, focus, openness, and respect

Ensured on time systems delivery and improve processes by implementing Scrum framework, and practices.

Enabled ~$24 M cost savings, collaborating with developers to present and propose data integration solutions for retired software.

Created reporting visibility and accuracy, collaborating with business users, collecting specifications, incorporating data sourced from multiple systems.

Automated data extraction from various sources using PowerCenter, Autosys, and ETL tools for onboarding.

Solutions Reliability Engineer

Developed and maintained monitoring, alerting, and logging systems to detect issues in software systems.

Improved reliability, scalability, and performance, collaborating with development teams to design and implement software changes that

Identified areas needing improvement to review with senior leadership and develop plans for improvement.

Application Support Analyst

Efficiently maintain operational continuity of investment systems with minimal downtime through timely resolution of incidents. Collaborate with developers, analysts, and application managers to optimize incident resolution speed. Execute testing on investment applications and disaster recovery procedures to ensure business readiness for potential failover scenarios

Provided support and interacted with end-users to resolve issues and answer software-related questions for investment applications.

Analyzed and mapped data and collaborated with developers to write SQL scripts to extract data from SQL databases.

EDUCATION and CERTIFICATIONS

Product Management – In progress to be completed Feb 2024

UCLA Extension

Certified ScrumMaster (CSM): Certificate ID: 001580586 - Scrum Alliance

Bachelor of Science, BS, Computer Information and Management Science

Metropolitan State College of Denver

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