Customer Service Data Entry

DOREEN VO

Address :*** ** *** **, ************, GA 31302

Phone: (912) 429- 5169

Email · **********@*****.***

I have 7+ years of experience in customer service, proven knowledge of hiring, training & coaching negotiations, payroll, and organizational needs assessment. I am aiming to use my experience and knowledge that I have gain to show you I would be great fit for your company!

EXPERIENCE

MAR 2022 – CURRENT

OFFICE ADMINISTRATION/PAYROLL, IVS INTERNATIONAL

Answered incoming calls - determined the nature of the call and routed to the appropriate person, entering payroll information on a weekly, quarterly and annual basis and maintaining proper bank records, including bank deposits as well as opening and closing totals and working with purchasing agent, plant managers and supervisors to make sure proper paperwork, documentation and approval are obtained for all expenditures• Data entry for new hires, terminations, leaves, etc. Also maintaining employee file.

JAN 2017 –FEB 2022

Recruiter, StaffCo

Writing and posting job openings, finding and contacting potential job candidates, pre screening job candidates, help with on boarding and presenting candidate to an employer or hiring manager, setting up interviews between candidates and employers, negotiating salaries, responsibilities, and titles.

FEB 2017- JAN 2022

Night Audit, Marriott

verify customers' credit, and, make and Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Compute bills, collect payments, and make change for guests. Review accounts and charges with guests during the checkout process. Advise housekeeping staff when rooms have been vacated and are ready for cleaning, also answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

MAR 2015 – FEB 2017

Broughton Intake, Intake specialist

This a call center, which may responsibilities are to accepted calls and to call potential customers, with heavy phone call volume, our job is to help anyone who has been hurt due to cooperate negligence, we also ask them certain questions to see if they qualify for a claim and also being able to multitask on the computer, being tech savvy and working in a fast pace environment.

EDUCATION

MAY 2013

BACHELOR OF SCIENCE, PSYCHOLOGY, GMU

SKILLS

• Payroll

• Data Analysis • Customer Service

• Microsoft, Excel, and PowerPoint

• Data Analysis

LANGUAGES

I speak Vietnamese - Fluent

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