Customer Service Advisory Services
Resume:
Lisa Gonzales Erkila
Cypress, TX 77433
ad0u5m@r.postjobfree.com
**/**/** - **/**** ENSITE USA
Right of Way Clerk
Reported to the Director of Right of Way for the Kinder Morgan transmission pipeline project. Researched county tax records, obtained property owners, and set up Ensite Project Information Center
(EPIC). Copied, and scanned documents interpreted line lists, and survey permissions, composed calculation sheets, and Initial Offer letters, and managed mail-outs. Demonstrated ability to interpret KMZ files identifying impacts. Worked closely with the survey teams to resolve any issues. Maintained hard and electronic files.
12/2021 – 07/2022 BRIGGS FIELD SERVICES INC
Right of Way Relocation Specialist
Supplied relocation advisory services for persons displaced by high-priority relocation tracts for Springdale Bypass Hwy 412 & 112, Section C project on behalf of the Arkansas Department of Transportation (ARDOT), in compliance with CFR 24, Part 42, Real Property Acquisition and Uniform Relocation Act of 1970, as amended.
01/2018 - 07/2020 KDM ACQUISITION SERVICES INC
Relocation Specialist
Supplied relocation advisory services to persons displaced by FM 1488, SH 146, SH 105, Sorters Rd., Old Houston Rd., and Mansions Way Road widening projects. Completed Initial Interviews with property owners and tenants, issued Notices, and claims for payment, delivered warrants, monitored moves, vacated parcels, accountable for property management, and documentation of electronic and hard copy files.
Collaborated with Project Managers of TXDOT, Dannenbaum Engineering, and Montgomery County of the State of Texas. Calculated Replacement Housing Supplements and prepared correspondence; 90- Day, 30-Day, and 18 Months to Claim Letters. Ability to interpret right-of-way maps and appraisals. Maintained current Project Status Reports. Typed Negotiators’ Reports for file closures and was responsible for relocation file closures.
Subcontracted to Dannenbaum Engineering for the West Harris County Regional Water Authority
(WHCRWA) MUD District project. Easements impacted were eligibility for personal property moves only
(PPO’s).
09/2017 - 10/2017 FEDERAL EMERGENCY MANAGEMENT (FEMA) CONTRACTOR MURRAY RESOURCES
FEMA Shelter Staff
Assigned to the Greenspoint Mall Shelter HUB for those affected and displaced by Hurricane Harvey. Fingerprinted and badged by FEMA, Austin, Texas.
Responsible for eligibility screening, registration, escorting to the proper section and setting up cots ensuring displaicees’ needs were met. Issued clothing, blankets, hygiene products, and allowed access to the Nurses’ station.
Collaborated directly with the American Red Cross (ARC) Site Supervisor, Harris County Sheriff’s, and Houston Police Department. in person and via 2way-radio for daily communications and emergencies. Responsible for incoming clients transferred from NRG Stadium, and Beaumont Shelters during HUB consolidation.
Lisa Gonzales Erkila
7303 Parkland Manor Drive
Cypress, TX 77433
ad0u5m@r.postjobfree.com
Participated in Occupancy Audits and was responsible for providing guidance to incoming ARC personnel regarding on-site procedures and policies. Ensured Registration Stations were stocked with office supplies. Reviewed operations for recommendations for overall improvements. 03/2017 - 04/2017 INDEPENDENT CONTRACTOR
Right of Way Agent - Relocation Specialist
Computed replacement Housing and Rental Supplements for persons displaced by the Community Development Block Grant program (CDBG) for the Harbor Bridge Project. Searched the real estate market for functionally equivalent replacement Housing for Property Owners and Tenants. Computed replacement Housing and Rental Supplements for persons displaced by a Community Development Block Grant program (CDBG) for the Harbor Bridge Project by policies and procedures. Worked closely with lead Agencies, The Texas Department of Transportation (TXDOT) and the Port Authority of Corpus Christi, Texas. Accountable for Decent, Safe, and Sanitary (DS&S) Inspections of selected and chosen comparables needed for housing and rental supplements. 09/2015 - 03/2017 BRIGGS FIELD SERVICES, INC., HOUSTON, TEXAS Right of Way Agent – Relocation Specialist
Supplied relocation advisory services to persons displaced by FM 521 (Almeda Road) and FM 2234
(McHard Road) Texas Department of Transportation (TXDOT) Projects throughout the acquisition, relocation, and property management processes and procedures. Composed all correspondence, Notices, Letters of Intent, 90 Day, 30-Day, and 10-Day Final Letters, and maintained electronic and hard copy files. Scanned documents, met with property owners, tenants, and local public agencies to explain Relocation Assistance Benefits. Processed claims for payment, delivered warrants, and closed files. Assisted with the Acquisition and Eminent Domain processes as needed.
06/013 – 07/2014 PINNACLE CONSULTING MANAGEMENT GROUP Right of Way Relocation Agent
Responsible for complex commercial business moves for the Hwy 290 Expansion Project. Possess extensive knowledge of the Uniform Relocation and Property Acquisitions Act of 1970, as amended. Conducted Initial Interviews for residential displacements and attended closings. Responsible for processing relocation claims for payment according to TxDOT guidelines, policies, and procedures. State of Texas Notary responsible for notarizing all documentation for the entire office and letter composition.
04/2012 – 04/2013 THE CITY OF HOUSTON
Senior Real Estate Analyst
Accountable for setting up the Relocation Assistance Program due to the adoption of Senate Bill 18. Informed and trained Management in the Real Property Acquisition and Uniform Relocation Act, and local, state, and federal guidelines.
Designed Relocation Manual and Relocation Booklet, business and residential claim forms, and Notices in accordance with Local, State, and Federal Guidelines, policies, and procedures. Specialized in complex business displacements.
Lisa Gonzales Erkila
7303 Parkland Manor Drive
Cypress, TX 77433
ad0u5m@r.postjobfree.com
Met with displacees, property owners and other legal entities on a frequent basis to explain relocation benefits programs when roadways are needed for Right of Way purposes using federal funds. Accompanied Appraisers to identify personality vs realty, underground and above-ground utilities, and determined appraisal oversights for costs purposes. Accountable for drainage upgrade projects from Yale and Fulton to Streets to Parker Road, tapping into City water mains. Prepared estimates to obtain RCA (Request for City Council Action) required for relocation funds to be available for disbursements. Testified as Expert Witness. Sole Agent assigned to multiple projects to oversee the entire relocation process from start to finish. Generated notices maintained multiple Project Status Reports, and contact logs, composed all correspondence, prepared replacement housing supplements, calculated and processed claims for payment, and obtained professional third-party services. Specialized in commercial moves. 02/2004 – 04/2012 TEXAS DEPARTMENT OF TRANSPORTATION Right of Way Agent II
Selected and assigned as Relocation Agent for the City of Houston Central Street Grade Separation upgrade project.
Performed relocation responsibilities in an effective and professional manner daily for displaced persons for road widening projects in compliance with TXDOT, Local, State, and Federal guidelines. Completed Preliminary Initial Eligibility Interviews explaining Residential, Commercial, and Personal Property moves using excellent verbal, written, and in-person communication. Answered a wide variety of questions from Displacees, Appraisers, Consultants, local public agencies, and TXDOT Management. Calculated rental and housing supplements assigned payee identification numbers (PINS), and Taxpayer Identification Numbers (TINS), and identified eligible and ineligible moving expenses avoiding duplication of payments.
Demonstrated ability to use TXDOT’s software which included but was not limited to CICS, USAS, ROWIS, and Digital Imaging Systems. Used advanced computer, communication, engineering, relocation, real estate, and accounting skills to accomplish daily tasks. Beta Tester for Right of Way Information Systems (ROWIS) and newly installed telephone system. Accountable for water meter vaults, backflow prevention, water-main line stoppages, CenterPoint temporary poles, weather heads, asbestos testing, demolition, abandonment of personal property, and removal of retained improvements.
Extensive knowledge of real estate, acquisition, relocation acquisition, and eminent domain practices, and procedures. Interpreted ROW plans, engineering drawings, and appraisals. Attended Public Meetings and Hearings on a frequent basis. Attended Design Meetings with internal and external personnel.
Communicated with the Federal Highway Administration, and General Land Office (GLO).as necessary. Processed an exceptional number of payment submissions, played a key role in the IH 10 Expansion Project, and other TxDOT projects reviewed IH-10 Teams’ work for accuracy and compliance. Lisa Gonzales Erkila
7303 Parkland Manor Drive
Cypress, TX 77433
ad0u5m@r.postjobfree.com
Assisted the IH 10 Team with setting up Payee Identification numbers, accurately reviewed and made necessary corrections to a high volume of relocation payment submissions during their contract with TXDOT. Accountable for the compliance of the Negotiator and Relocation Teams for quality assurance and quality control. Trained newly hired Relocation ROW Agents while maintaining a professional attitude representing the Department with satisfactory results. SOFTWARE:
TXDOT Mainframe
ROWIS (Right of Way Information
TXDOT Connect (Phased out ROWIS)
CICS (Personal Identification Numbers)
USAS (Taxpayer Identification Numbers, Texas State Comptroller’s Microsoft Office 365 Man-Man (Manufacturing Management)
Google Earth Pro
EDUCATION:
John H. Reagan High School
Houston Community College
IRWA (International Right of Way Association)
NHI (National Highway Institute) Relocation Courses CERTIFICATIONS/TRAINING:
Extensive TXDOT Training
Right of Way Considerations (CEU)
NIMS (National Incident Management System), CEU
ICS (Incident Command System), CEU, (Continuing Education Unit) TXDOT Safe Driver Award for 8 Consecutive Years
TXDOT Safety Committee Chairperson
Rapid Writing/100 WPM
Notary, State of Texas
PROFESSIONAL ORGANIZATIONS:
International Right of Way Association (IRWA) Chapter 8 Texas Public Employees Association (TPEA)
Texas Notary Association
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