Leyny Guity Arriola

**** ***** **** *** ******** TX 77583

832-***-****

ad0u4z@r.postjobfree.com

OBJECTIVE

To obtain an entry level where I may utilize my Interpreter skills and customer service experience EDUCATION:

Loring Job Corps Presque Isle,ME 2010

High school Diploma Equivalent / Medical Administration Certificate Relevant casework: Microsoft word, Excel and Power Point. Bronx Community College

LANGUAGES: Spanish, English

mWORK EXPERIENCE:

Anthem/Elevance Health Customer Care Service

2017-2023 Houston Texas

• Provided verbal and writing responses regarding insurance company, provider contracts,eligibility requirements and claim filing procedures

• Tracking information and problem solving all done using electronic systems over the phone

• Examined issues and offered information as well as potential answers

• Assisted with Provider and Members calls /Assisted with Provider and members Claims Houston Texas

Cyracom International- Over the Phone Spanish Interpreter Houston, Texas 2016- 2017

• Provides language services to families and individuals with Limited English proficiency

• Interpreted calls such as Medical, Legal, Counseling, 911 emergency, Nutrition, Therapy

• Create a new text in the target language that produces the concept and style of the original Xerox Commercial Solution - Support/ Customer Care Assistant Houston, Texas 2016-2017

• Document knowledge in the form of knowledge base tech notes and articles.

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

• Follow standard procedures for escalation of unresolved issues to the appropriate department. Bj’s Club Sales - Event Specialist (Demo) / Customer Service Bronx, New York 2014-2015

• Responsible in all aspects of preparations in certain events and activities.

• responsible in the overall attractiveness, ambience and suitability of the venue for the event