Store Manager Ambitious Sales

STEPHANIE ESCALANTE

New York, NY *****

347-***-**** - ***************@******.***

PROFESSIONAL SUMMARY

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets.

SKILLS

Relationship building and management

Excellent time management skills

Building customized solutions

Security Protocols

WORK HISTORY

03/2019 to Current Associate Banker

Chase Bank – New York, NY

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Identified sales opportunities and referred customers to branch partners. Trained and mentored junior banking staff to maximize performance, efficiency and compliance.

Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.

06/2008 to 09/2018 General Store Manager

Starbucks Coffee Company – New York, NY

Joined as barista, promoted rapidly through a series of increasingly responsible management positions based on strong financial, operating, and team leadership performance.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. EDUCATION

Borough of Manhattan Community College

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