Maria del Pilar Gavilan

***** ******* **

Yukon, Ok 73099

Phone 405-***-****

Education

Universidad Juarez del Estado de Durango

Bachelors in Business Administration

Professional Summary

Results driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations. Reliable, punctual, and successfully handles fast- paced work. Proven willingness to take on any task to support the team and help business succeed. Offers strong organization and multitasking abilities.

Skills

Organized and efficient, quick problem solver, attention to detail, committed team player, high energy, quality assurance, Bilingual (English/Spanish), typing speed 35 wpm, loyal, great customer service and relations, computer skills, very reliable, trustworthy and honest, organized, extensive phone work, collecting payments, sales force trained, HIPPA trained.

Work History

Signify Health, LLC (Remote Call Center) from 05/16/2022 to 08/04/2023,

Handled over 100 outbound and inbound calls a day from members.

I was making appointments for the members for different insurance companies for a Wellness checks.

Rescheduled and canceled the appointment as per member’s needs.

Made reminder calls to members about their appointments so that they do not miss that.

NTT Data from 04/01/2016 until 04/30/2022,

Customer service representative

Answered 150 calls a day and educated customers about healthcare.

Worked on different contracts inside the company, like the Massachusetts Health Connector, MetLife, etc.

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