Customer Service A Team

Henry W. Perrigo

*** ********* ***.

Henderson, TN 38340

Phone: 731-***-****

E-mail: ************@*****.***

Objective: Seeking a management position in customer service while gaining valuable work experience in a team environment.

Skills:

- Experience answering, transferring, and verifying information over the phone in a professional manner

- Typing: 65 WPM *

- Experience working with Microsoft Word, Excel, PowerPoint, Python, SQL, HTML, Outlook

- Easily navigate internet websites

- Organization Skills

- Able to work well with others

- Trouble-shooting and problem solving skills

Job Experience:

- TTEC: 05/15/2020 – current

Address: 9197 South Peoria St.

Englewood, CO 80112

Phone: 800-***-****

Job Responsibilities: Customer Service, Senior Material Expert (SME), training new agents, maintaining accurate records/paperwork, research new protocols, manage a team of 18-20 agents, handle distressed callers

- Meadow Lark Transportation: 01/13/2020 – 04/25/2020

Address: 2913 Millennium Circle

Billings, MT 59102

Phone: 800-***-****

Job Responsibilities: Maintain proper licensing (CDL) requirements, following individual states’ Department of Transportation guidelines, coordinate and understand the best route for the shipment, practice time management skills for the delivery of shipments, create good relationships with customers and drivers, understanding / working with dispatcher to receive clear instructions on shipments

- Tim Ferguson Plumbing: 05/01/2019 – 11/01/2019

Address: 320 Sterling Street

Jackson, TN 38301

Phone: 731-***-****

Job Responsibilities: Accurately repair issues in response to customer reports, diagnose plumbing issues, replace defective parts as necessary, identify areas of defectiveness and/or wear and tear, maintain accurate paperwork for each job, ensure complete customer satisfaction from start to finish, practice proper quality and safety procedures

Education:

-Completed GED in 2001

-Currently enrolled to complete certification in cyber security

References:

1. Chris Harrington - Phone: 731-***-****

2. Jaremy Lee - Phone: 573-***-****

3. Shane Carroll - Phone: 731-***-****

Contact this candidate