Customer Service Nursing Assistant

Jennifer Walker

Denton,TX *****

Professional summary

Dedicated Customer Service professional with knowledge of service delivery proven multitasking abilities. Committed to maintaining profeesional relationships to increase profibilityand drive business results.

Skills

Excellent communication skills

Problem solving and critical thinking

Customer-focusd mindset

Proficiency in CRM softwear

Attention to detail

Work History

03/2023 to Current

Certified Nursing Assistant

Senior Care of Denton - Denton, TX

Answered call lights and suppoerted patient comfort and safety by adjusting bed rails and aquipment.

Promoted good oral and personal hygiene by aiding in patients sahving,bathing and tooth brushing.

Checked patients vitals such as tempurature, blood pressure, and blood sugar levels.

Assisted with feeding and moitored intake to help patients achieve nutritional objectives,

Assisted nursing staff with completing daily rounds and answering call lights. 05/2022 to 03/2023

Certified Nursing Assistant

Denton Rehabilitaion and Nursing Center - Denton, TX Suppoerted ambulation and physical therapy needs by conducting planned exercise routines.

Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Checked payients vitals such as tempurature, blood pressure, and blood sugar levels.

Promoted good oral and personal hygiene by aiding in patients sahving,bathing and tooth brushing.

Answered call lights and suppoerted patient comfort and safety by adjusting bed rails and aquipment.

10/2018 to 05/2022

Overpayment Recovery Specialist

HMS - Jackson,MN

Maintained patient confidentiality and adhered to HIPPA guidelines. Handeled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handeled concerns quickly and escalated major issues to supervisor.

Updated patient information to maintain customer records. Assisted large number of patients daily with positive attitude and focus on customer satisfaction.

Documented and detailed customer calls and complaints using call center's CRM database.

Detailed payment options and explained price, receipt, and billing details to customers.

Education

Certificate Certified Medical Assistant

Denison Job Corp Center _ Denison,IA

03/2007 High School Diploma

Contact this candidate