Customer Service Computer Lab

Misael Efraín Martínez Rodríguez

Calle * entre Herrera e Iturbide # 92 Centro +52-868-*******). ***************@***.***

academic Formation

Associate degree in applied science (Tarrant County College)

Haltom High School ( Haltom City, Texas )

Computer Lab (Computer Lab)

Academic Recognition in Algebra. Best alumni TAAS.

FCA ( Chrysler ) Mexico- World Class Manufacturing (2018)

FCA ( Chrsyler ) Mexico- PQP & eCMM (2018)

FCA ( Chrysler ) Mexico- Mopar Quality (2018)

FORD (online)- FCSD SNC supplier training course.

Trane Center ( Arlington, Texas )

XLi Certification (11/02/04)

R410a Certification (11/18/04)

A/C Service Seminar (02/01/05)

Heat Pump Service (02/08/05)

Preparatoria Flores Magon ( Primer año ) ( Matamoros, Tamaulipas )

SisteMex (Auditor Intern ISO 9001:209) 2011 (Matamoros Tamaulipas) ( Novalink )

Languages:

English 95% (Write and speak) fluent

Spanish 95% (Write and speak) fluent

ExPERIENCE

Merit Automotive - Customer Service Rep. June 2018 - December 2018

Main dutie is to review customers demand ( Chrysler & Ford ) and ship acordingly, on

time delivery is a metric to acomplish at all times, review pipelines of FG to prevent

shutdown

Review snapshot of raw materials to determine minium stock at warehouse, all

commodities.

review monthly budgets for transportation due to transition from one plant to another

review EDI increases, of drop orders, pull aheads, etc.

Review customer web interface portals, input required data, CARs, ASNs, Manuals, etc

Toyoda Gosei ( TAPEX ) Customer Service Coordinator Aug 2017 – March 2018

Coordinate departments to fulfill customer requirements. In detail, when receive the requirements from customers, TGASK, TGMO, GM. Are analyzed, planned, and execute accordingly.

Making sure raw material funnel is always flowing through out different carriers worldwide (Seahorse, Weiss Rohlig, Royale, FedEx, etc.) as well to ensure the finish good on time to different plants in the world ( Toyota, GM, Subaru, etc ) review annual budget and monitor monthly sales.

Key Safety Systems (Customer Service & New Programs Materials Planner ) Feb 2017 – Jul 2017

Direct contact with customers ( BMW, VW )

Fullfill the customer requirements in time in coordination with all the deparments.

KSS (New Programs planner)

Coordinate raw materials for new platforms, suppliers from China, Germany, and Korea.

SI Novalink ( Block & Co - MX operation ) Servicios Industriales Nova link ( Block & Co.) 2013-2017

Customer Service/Area Manager

Serve as customer service with coworkers in Chicago and MX, plant operations, logistics and finance, am the go-to person, for status of many different projects, related BOM accuracy and routings, as well monitor headcounts and space commitments, ensure the smooth flow of orders throughout the funnel, as well to reduce repairs and reworks in the production floor and other areas, in general oversee the outcome of the team for a positive output.

Lead a group of engineers for new products developments, and as well prototypes and quotes for new business.

SI Nova/Link ( Kurland/Powell Industries) Servicios Industriales Novalink ( Kurlan/Novalink )

Customer Service/Planner 2011/2013

My duties to perform are to get the jobs done following a formal previously stated schedule, and delivery final product on time, update records and information at online database such as Oracle and branch software’s to maintain an accurate inventory, as well to expedite purchasing and track urgent parts with client and co-workers in the US corporate for urgent orders. Another main duty is to provide our clients for any information they require, to provide update reports, and status of new orders, urgent units of the week according to a previous stated conference meeting via conference calls, Also monitoring production areas with given supervisor personnel, contacting vendors and checking inventories, It is important to ensure smooth operations throughout the floor preventing machine downtime

SI Novalink ( Milliken Airbags Division) Servicios Industriales Novalink ( Milliken Airbags/ Novalink

Customer Service 2009/2011

On time weekly shipments according to clients schedule, customer service to corporate in US (Conference calls) monitor production weekly schedule to complete priorities for our client to accomplish their orders. Report client for the status of the new orders, Samples, Direct and indirect material reports (MRP Supervise dept. personnel, Generate foreign declarations forms ( visas, packing, list etc )

GlenCo International ( USA ) GlenCo International ( Fort Worth, TX ) 2005/2009

Lead installer

General Management duties, Bidding and job oversight, Equipment specified and procurement, Personnel and Customer relations, working directly to increase Customer Satisfaction.

Airco. (USA) Airco, ( Fort Worth, Tx ) 2000/2005

Lead installer, Visit a new client every day to install air condition equipment (Ranges from 1 to 5 Ton) (10 to 19.5 SEERs) install electric supply needs, generate spreadsheets reporting cost of each item used and installed on each house, etc.

AC Supply (USA) AC Supply 1999/2000

Counter Sales

A/C parts sales store for commercial, residential, (ducts, compressor, accessories, tools, etc.) Input purchase orders on system to generate shipments, wholesale to local companies,

PUBLICATIONS AND ARTICLES

Solar mini split energy efficient (http://www.youtube.com/watch?v=qp2c23PJ0Uk) 2009

HABILITIES

* Software: Oracle Software, MES Software, Microsoft Office programs, SAI inventory and MFG/PRO Database - AS400 - Read EDI from customers reviewing ACUMS.

* Hardware: Phones, Printers, Faxes,

* Knowledge in electronics parts, reading resistors, color coded (Transistors, capacitors, resistors, relays, transformers, etc.)

* Read electronic blueprints

* Electronic boards (Project labs)

* Low voltage and High voltage wringing

* Wire gauges and amperages

* Air Conditioning Certifications

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