Customer Support Business Administration

DINESH RAMANAN .S.

Mobile No: +919*********

Email ID :************@*****.***

CAREER SUMMARY

Master of Business Administration having 8+ years of experience with Canada and Australia Immigration Visa process and Documentations.

WORK EXPERIENCE

Company: MK Hi-tech solutions, Madurai. (MK Migration) Company profile: MK Group– Immigration, IELTS, PTE Training and HR service providing organization registered with ACRA Singapore. Website : www.mkmigration.com

Designation : Senior Immigration Consultant (Lead) Duration : December 2014 – August 2023.

Key Responsibilities:

• Preparing documentation for various applications like PR (Permanent Residency), Work permit visa, Temporary visa and Student visa to Canada and Australia.

• Coordinating with international clients and higher professionals like Migration lawyers in AUSTRALIA and CANADA via call, chat and emails.

• Validating and making report with various ERP applications.

• Assisting with IELTS and PTE training candidates and schedules.

• Managing international inbound and outbound calls and escalation with ticketing system.

• International clients support with various platforms such as The Real PBX, Zoom, whatsapp and Skype.

• Managing team members and drive the team in effective way. Interpersonal skills:

Excellent communication skill via chat, call and email.

Analytical and Problem-solving skills and provide excellent client service with patient.

Research and Quick learn New Technologies and applications.

Type writing English- Higher grade- 60 words per minute.

Work with different time zones and shift timings. EDUCATIONAL PROFILE

Master of Business Administration (MBA)- REGULAR

Year : 2009-2011

University : Bharathiyar University

Institution : Rathinam College of Arts & Science, Coimbatore. Grade : First class.

Bachelor of commerce with Computer application (B.com (CA) )-REGULAR Year : 2006-2009

University : Madurai kamarajar University

Institution : M.T.N College of Arts & Science.

Grade : First class.

Other Qualifications : Type writing English Higher grade- 60 words per minute. Diploma in computer applications.

PROJECTS

A study on airline ticketing in Madurai. (B.com (CA) )

A study of Sony Ericsson mobile user’s satisfaction (MBA) PERSONAL PROFILE

Sex : Male

Date of Birth : 14-05-1989

Hobbies : Games, Internet Browsing, Music & Movies Language known : Tamil, English

Current address : 1/50, TWAD colony, Madurai,

Tamil nadu, India -625014.

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