Customer Service Technical Support

Chrisheira Haynes · 662-***-****)

**** ****** **** * ***. 46 Horn Lake, MS 38637

Email: ******.**********@*****.***

OBJECTIVE:

Professional Overview: Solid team player with an upbeat, positive attitude. Passionate about building customer relationships and defusing customer situations. Seeking to obtain a challenging position that will utilize my knowledge, talents, and skills, and provide opportunities for growth and advancement.

EXPERIENCE

JAN 2019 - NOV 2020

ADMINATRATION OFFICE COAHOMA COMMUNITY COLLEGE (PART-TIME) CLARKSDALE, MS

• ANSWERING TELEPHONE CALLS, RESPONDING TO QUERIES, AND REPLYING TO EMAILS. PREPARING EXPENSE REPORTS AND OFFICE BUDGETS.

• MANAGING OFFICE SUPPLIES AND ORDERING NEW SUPPLIES AS NEEDED.

• SYSTEMATICALLY FILING IMPORTANT COMPANY DOCUMENTS.

• FORWARDING ALL CORRESPONDENCE, SUCH AS LETTERS AND PACKAGES, TO STAFF MEMBERS.

• SCHEDULING MEETINGS AND BOOKING CONFERENCE ROOMS.

• HIRING MAINTENANCE VENDORS TO REPAIR OR REPLACE DAMAGED OFFICE EQUIPMENT.

• ASSISTING THE HR DEPARTMENT WITH JOB POSTINGS AND INTERVIEWS. DEC 2020 - OCT 2022

Sr. Sales Consultant AT&T (FULL-TIME)

HORN LAKE, MS

• GREETING CUSTOMERS, RESPONDING TO QUESTIONS, IMPROVING ENGAGEMENT WITH MERCHANDISE AND PROVIDING OUTSTANDING CUSTOMER SERVICE.

• OPERATING CASH REGISTERS, MANAGING FINANCIAL TRANSACTIONS, AND BALANCING DRAWERS.

• ACHIEVING ESTABLISHED GOALS.

• DIRECTING CUSTOMERS TO MERCHANDISE WITHIN THE STORE.

• INCREASING IN STORE SALES.

• SUPERIOR PRODUCT KNOWLEDGE.

• MAINTAINING AN ORDERLY APPEARANCE THROUGHOUT THE SALES

• INTRODUCING PROMOTIONS AND OPPORTUNITIES TO CUSTOMERS DEC 2022 - JULY 2023

Chat Technical Support APPLE (FULL-TIME)

• PROVIDE TECHNICAL AND TROUBLESHOOTING SUPPORT FOR BOTH CONSUMERS AND BUSINESSES WITH PC, PRINTER AND INTERNET SERVICE ISSUES. 2

• HELP PEOPLE TROUBLESHOOT THEIR IPHONE ISSUES, SCHEDULE APPOINTMENTS, AND CALL BACK CUSTOMERS TO MAKE SURE THEIR PHONES ARE FIX.

• ASSESS, ANALYZE AND TROUBLESHOOT CUSTOMER ISSUES PROVIDING RESOLUTION TO PROBLEMS.

• ASSIST IN MAINTAINING OF SWITCHES, HUBS ROUTES, AND OTHER NETWORK TOPOLOGY.

• RESEARCH AND IMPLEMENT THE CONTENT MANAGEMENT SYSTEM SHAREPOINT FOR INTERNAL DOCUMENT SHARING AND COLLABORATION.

• RECOGNIZE FOR DELIVERING HIGH-LEVEL TECHNICAL SUPPORT REQUIRING DIVERSE KNOWLEDGE IN SPECIALIZE SUBJECT AREAS INCLUDING NUMEROUS TYPES PC HARDWARE, APPLICATION SOFTWARE.

• CONFIGURE ROUTERS/SWITCHES, AND OTHER INTERNET ENABLE DEVICES. EDUCATION

COAHOMA AGRICULTURAL HIGH SCHOOL DIPLOMA

RECEIVED MAY 2015

CONCORDE CAREER COLLEGE

RECEIVED SEPTEMBER 2021 DIPLOMA

NORTHWEST MISSISSIPPI COMMUNITY COLLEGE DEGREE SOCIAL WORK GRADUATE 2023

SKILLS

Problem Anticipation and Resolution

• Cleaning and Organizing

• Program Management

• Workflow Optimization

• Complex Problem-Solving

• Calm and Professional Under Pressure

5

• Critical Thinking

• Patient and Empathetic

• Data Entry and Maintenance

• Customer Services

• Adobe

• Microsoft

• Computer Tech

• Cash Handling

• Excel

• Words

• Typing

• Clerical

• Planning

• Personal Finance

• Reporting Skills

• Deadline-Oriented

• Reporting Research Results

3

• Confidentiality

• Time Management.

• Analysis

• Communication Skills.

• Financial Statements

• Compliance

• Detail Oriented

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