Customer Service Call Center
Resume:
MY RESUME v Done
SHEREE DANIELS
Springfield, MA 01105 ¢ 678-***-**** ¢ ***************@*****.***
Professional Summary
Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced
call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote
organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact
company success.
Skills
¢ Training and Development ¢ Customer Satisfaction
¢ Customer Support ¢ Understanding Customer Needs
Call Center Operations
Work History
Customer Service Operator, (8/2016 to 03/2023
Walmart — 1150 Boston Rd
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Trained new personnel regarding company operations, policies and services.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling
ordering functions.
Education
High School Diploma: 06/2004
Roger, L Putman High School - State St
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