Application Development Analyst

SHANNEE GREEN

Spartanburg SC

864-***-**** ********@*****.***

APPLICATION DEVELOPMENT ANALYST

An ambitious, motivated, and enthusiastic Certified Rev Cycle trainer with magnificent work ethics. Solid experience as an Epic Classroom Trainer for adult learners. Highly skilled professional with a passion for creating impactful software solutions. Adept at analyzing complex systems, identifying areas for improvement, and implementing effective strategies. Proven ability to develop and design training materials for instructor lead sessions, workshops, eLearning, job aids and manuals Committed to sharing expertise through comprehensive training programs that empower teams to excel in application development and delivery.

AREAS OF EXPERTISE

Software Development Application Analysis Training Design and Development Systems Integration Programming Languages Debugging and Troubleshooting Quality Assurance Agile Methodologies

PROFESSIONAL EXPERIENCE

The Cigna Group-Evernorth August 2021-Present

Application Development Trainer/ Instructional Designer

MST Environment Build and Rebuild.

•Perform New Hire, Ongoing support changes/updates, and Epic Upgrade, Curriculum development (HIM, Resolute PB, Cogito/Slicer Dicer and Dragon Medical One.

•Solve technical issues related to application workflows within the training environments.

•Keep documentation up to date such as Visio workflows and developed expertise in the management of LMS.

•Conduct classroom virtual training for new hires, ongoing support / refresher needs and upgrades including third party systems training (Dragon Medical One, eFax Graphnet and Onbase).

University of Kentucky April 2021-July 2021

Epic Rev Cycle Trainer-CSI

Conducted multiple live virtual trainings using Zoom.

•Recorded attendance in LMS and send zoom invites out using the LMS.

•Partnered with SMEs Subject Matter Experts and ensure knowledge is captured, shared and maintained.

•Maintained the virtual classroom to ensure end users were engaged and questions were answered.

•Collaborated with fellow colleagues and assisted as needed.

Jefferson HealthCare, Pennsylvania October2020-March2021

Epic Rev Cycle Trainer-CSI

Served as a virtual Instructor using Zoom, and to ensure to partner and engage with Subject Matter Experts to understand and prioritize training needs in a timely manner.

•Documented learning history in SharePoint.

•Uploaded zoom recording of the virtual training sessions to share point.

•Managed E-Learning and training materials.

•Trained staff on the Applications of HB and SBO.

HCI Modernize Medicine, Boca Raton FL June 2019-Dec 2019

Practice Management Educator

Facilitated Classroom training to front end staff, CBO staff, Practice Managers and clinicians on the functionalities and features of Practice Management.

•Trained clients on the medical software using classroom, remote, on-the-job, and blended training techniques.

•Managed the client training schedule, the workflow of the practice and coordinating with project managers and administrators to properly execute the training for all staff.

•Collaborated with the Training, Support, and Product departments to address training materials, programs, and client launch practices.

•Recorded details of client feedback through the training process.

Baylor Scott-White, Temple Tx April 2019-April 2019

HB/ PB/SBO ATE Support-314e.

Performed classroom training consisting of thirty end users on 2019 Epic Version Hospital Billing.

•Answered questions and concerns about navigation in Epic.

•Assisted with preparing training materials, printing materials, setting up classrooms, and testing training environments prior to classroom training.

•Escalated emergent questions to the correct team.

•Trained end users from the Front End, Back End, CFOS, Managers and Clinicians on the functionalities of the Epic System.

Concentrix (Aetna), Greenville SC May 2019-June 2019

Claims Processor Hospital Billing

Learned the different bill types and how they are processed.

•Assisted the Trainer with the development of training materials.

•Processed Claims with high dollar and low dollar amounts.

•Pinned claims that were problematic.

•Utilized different Macros to pull in correct information from an electronic claim.

Hackensack, Hackensack NJ October 2018-December 2018

Resolute Hospital Billing Trainer-Divurgent

Trained employees on the Epic System. Assisted PT with the development of training materials.

•Kept training rooms and materials updated.

•Gather, analyze and summarize feedback on training efficacy for continued improvement and for optimal satisfaction in training outcomes.

•Presented classroom training materials in an easy-to-understand manner.

Bassett Healthcare, Cooperstown NY May 2018-June 2018

Professional Billing Trainer/Support-Divurgent

Provided elbow support for Resolute PB.

•Educated end users on the functionality of Epic, sharing quick tips and short cuts.

•Troubleshot hardware and software.

•Simplified methodologies to improve efficiency.

•Assisted end users with outstanding claims in their work queues.

UMASS, Worcester Massachusetts April 2018–May 2018

Professional Billing Trainer/PB End User

Worked in the claim edit work queue, fixing claim edits.

•Appealed denials and communicating with payors as needed.

•Resubmitted claims electronically or printing to paper.

•Sent balance to NRP if denied claim could not be appealed.

Cook Children’s Hospital, Forth Worth Tx November 2017-March 2018

Hospital Billing/Single Billing Office Trainer

Utilized knowledge of specific training methods to groups and individuals.

•Prepared and managed required training materials with PT. Classroom and one-on one training for end users.

•Understood and translated the functionality of the Epic System.

•Instructed groups on the subject matter of the Rev Cycle.

•Provided support to office managers in setting up and personalizing their reports and customizing them to their office/practice.

South Eastern Health, Lumberton NC July 2017-November 2017

Hospital Billing/ Resolute Professional Billing Credentialed Trainer

Collaborated with the PT-Principal Trainer on the information needed to be delivered to the end users.

•Assessed and designed materials /curriculum for targeted end users.

•Provided support and training to end users in the classroom and on the floor.

•Oversaw quality control which included administering EUPAS and class evaluation at the end of each training session.

•Provided support to office managers showing them how to access work queues, how to add and remove users to work queues.

AnMed Health Systems, Anderson SC October 2016-December 2016

Resolute Professional Billing/HB/SBO Credentialed Trainer/Support

Recognized end users who would need more training and escalated this information to the PT.

•Documented any workflow issues that arise and produced work arounds.

•Participated in educational development and computer training for super-users to support the end user community.

•Demonstrated to end users how and when to undo billing if the account is in Billed status and when to add primary or secondary coverage.

Spartanburg Regional Health System, Spartanburg SC March 2016-October 2016

Epic Resolute PB/HB Credentialed Trainer

Assisted PT in the development of the curriculum adjusting the workflow.

•Trained and assisted in training end users on using EHR system for professional billing and hospital billing.

•Facilitated learning techniques for large groups of end users.

•Created and formatted tip sheets and user guides to complete complicated workflows.

The Blood Connection, Greenville SC November 2015-March 2016

Phlebotomist

Followed SOPS to collect and store blood.

•Maintained HIPAA guidelines to protect patient confidentiality during screenings and mini physicals.

•Ensured donors followed post donation instructions to maintain good health.

•Ensured donor comfort and assisted in decreasing donor anxiety.

DISH Network, Spartanburg SC January 2013-November 2015

Electrical Assembler

Soldering and inspecting circuit boards for Dish. Reconditioned satellite receivers.

•Ensured end products were of high quality.

•Read and interpret documents such as safety rules and other directions.

Mountain Home Health and Rehab, Hendersonville NC September 2007-September 2012

Certified Nursing Assistant (CNA)

Involved in direct patient care which included feeding, bathing, grooming, accurately and correctly dispensing medication, overall care during inpatient stays and long-term care.

•Completed required certifications for patient care.

•Followed patient care plan to meet their needs.

•Helped residents with mealtime and eating habits.

EDUCATION

•Bachelor’s in Health Care Administration and Health Information Systems.

•Associate Degree in School Age Education.

CERTIFICATIONS

•Certified in Epic Professional Billing, and Epic Curriculum Build.

•Certification in Phlebotomy-Spartanburg Community College.

•Certification in Nurse Aid and Medication Tech-Blue Ridge Community College.

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