Customer Service Data Entry
Resume:
Amanda Pfistner
Quincy, MA *****
***.************@*****.*** +1
I am a motivated professional, who is looking to learn and grow my career. Work Experience
Intake Coordinator
LifeStance Health - Quincy, MA
December 2021 to May 2023
In the role I gathered information from new and current patients and matched them with qualifying providers and scheduled the initial appointments. I also managed my intake team's email, assisted with training, and was consistently meeting and exceeding daily and weekly goals! I used EHR and PM software to manage patient charts and notes surrounding interactions. This role was initially in office but transitioned to fully remote.
Receptionist
Benchmark Senior Living - Quincy, MA
June 2010 to January 2015
In this role I was responsible for customer service, assisting with data entry of resident charts and assisting with operations. I Acted as a liaison between residents’ family members and staff. While in this role I was also chosen to assist the director of marketing with cold calling leads, and I was also responsible for assisting with training new employees. Sales Associate
Dressbarn - Quincy, MA
June 2009 to September 2009
In this role I used customer service to “suprise and delight” customers and assisted with keeping the store organized and tidy. I was responsible for closing the store and opening as well as inventory. My sales were tracked and I always exceeded my quotas. This was a seasonal position. Education
Bachelor's in Psychology
University of Massachusetts Boston - Boston, MA
September 2011 to May 2015
While attending UMass I studied psychology as well as criminal justice and sociology in order to obtain my bachelor’s degree. I learned how to properly research a topic, how to organise information, and write a detailed paper.
Associate in Behavioral Science
Quincy College - Quincy, MA
September 2008 to May 2011
While attending Quincy college, I took a variety of sociology, psychology, and criminal justice courses in order to obtain my associate’s degree. I learned how to interpret scholarly articles, use computer databases, and further improve my critical thinking skills. High school or equivalent in HS Diploma
Quincy High School - Quincy, MA
September 2004 to June 2008
Skills
• Reception/ operations
• Communication
• Customer service
• Data entry
• Microsoft Office Suite
• G Suite
• Phone Etiquette
• HIPAA (10+ years)
• Research (10+ years)
• Organisational skills (10+ years)
• Practice management (2 years)
• EHR systems (2 years)
• Medical scheduling (2 years)
• Active listening (10+ years)
• Remote work (1 year)
• Typing (10+ years)
• Training other employees
• Sales
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