Kyla Meeks

Canton, MS *****

ad0txz@r.postjobfree.com

+1-601-***-****

Innovative Call Center Representative 7 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Intern

PeopleShare - Canton, MS

July 2023 to August 2023

Training and taking course for Life and Health insurance license Customer Service Manager

A&L MOBILE DETAILING - Madison, MS

March 2023 to May 2023

• Achieving sales and margin targets for the company

• Great customer experience, including any customer service issues

• Provided ongoing coaching and feedback to all associates, manage completion of and timeliness on all activities

• Assisted the Operations team

• Handled interview process for all candidates that applied Customer Service Associate

Support Services Group - Canton, MS

January 2023 to January 2023

• Answering phones and helping customers with billing, technical and service questions.

• Address customer issues and resolve them in a timely and efficient manner.

• Educating customers on available products/services, including offering up-sales. Customer Experience Agent

Alorica - Canton, MS

January 2022 to September 2022

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Utilized telephone, online chat and email platforms to deliver outstanding customer service.

· Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

· Managed over 50 customer calls per day

CSR - Customer Service Representative

Teleperformance - Canton, MS

August 2021 to September 2021

· Performed collaboratively with team to achieve high quality standard

· Performed in high call-volume contact center answering 100 calls or more

· Adhere to client's policies, procedures and industry compliances. Insurance Agent Intern

America Income Life - Jackson, MS

January 2021 to March 2021

· Sell insurance products to credit and labor unions

· Provide group policies to churches and schools

· Enroll clients with life insurance and supplemental health benefits

· Managed over 50 customer calls per day

Customer Service Representative

Ubiquity - Canton, MS

October 2020 to January 2021

· Obtains customer information by answering telephone calls; Finding out customers needs

· Handling and resolving customer complaints regarding product sales to customer service problems

· Completing call notes

Customer Service Representative

Continuum Global Solutions - Canton, MS

November 2019 to October 2020

· Assist member with any issue, fill prescription and take payments for monthly premium for drug coverage insurance.

· Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

· Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

· Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Distribution

WWL Vehicle Services - Canton, MS

September 2019 to May 2020

· Detail observation of the vehicle checking for any damage before taking the vehicle to it's designated area for shipping

· Packing and Shipping

Production Associate

Levi Strauss & Co - Canton, MS

February 2019 to June 2019

· Packing and shipping different items according to order that placed from customer or business.

· Organized work to meet demanding production goals.

· Inspected final products to assess compliance with quality standards and established tolerances.

· Wrapped pallets in shrink wrap prior to loading. Operator

Cookie plant - Canton, MS

January 2017 to January 2019

· Assembly line packing and loading for shipping to customers or business's. Education

High School Diploma

Hinds Community College - Jackson, MS

May 2007

Canton High School - Canton, MS

Skills

• Logistics

• Call Volume and Quality Metrics .

• Microsoft Office (5 years)

• CRM Software (7 years)

• Technical Support (5 years)

• Inbound and Outbound Calling

• Microsoft Word (5 years)

• Troubleshooting

• Live Chat

• Help Desk

• Citrix

• Customer service

• English

• Communication skills

Assessments

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Work style: Professionalism — Proficient

February 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

September 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate