OLAWOYIN IBRAHIM AKINWANDE

PROFILE

An ambitious and detail oriented individual with a solid foundation in teaching, customer service and administrative support. I aspire to take on

challenging projects, collaborate with talented individuals and continuously grow both personally and professionally.

EXPERIENCE

DNA ESSENCE SPÓLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA 1st March 2023 - Recent

Customer Care Specialist & Sales Representative

Customer Care Specialist:

• Responded to customer inquiries and resolved issues promptly and professionally.

• Provided excellent customer service, maintaining a high customer satisfaction rate.

• Managed and documented customer interactions using CRM software.

• Handled escalated customer complaints and ensured resolution to their satisfaction.

• Conducted product or service demonstrations to educate customers. Sales Representative:

• Prospected and generated leads through various methods such as cold calling and networking.

• Conducted product presentations and demonstrations to potential customers.

• Actively listened to customer needs and provided tailored product or service solutions.

• Closed sales deals and consistently met or exceeded sales target Part Time Virtual Assistant

Lublin, Poland — 2022

• Responsible for clients who needed help with day to day activities that they themselves could not do.

• Activities included entering accounting records, setting up meetings, contacting clients and dealing with documents filing and retrieval from data base and clarifying and retrieving corrupt documents.

• Customer service for a Delta Force paintball locations in UK, USA, Ireland, Canada, New Zealand, Australia, and South Africa.

• answering inbound calls and making outbound calls.

• Responding to customer inquiries via chat and email Travelling Consultant Systems

Lagos, Nigeria—2020

• Creating and completing travel arrangements for moderately complex accounts

• Resolving moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares.

• Escalating more complex problems to more experienced staff

• Assignments including both routine and non-routine work. English Teacher at Our Lady of Fatima Private School Lagos, Nigeria— 2016–2018

• Administered assessments and standardised tests to evaluate student progress.

• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.

• Utilised multimedia strategies and technology to convey information in fresh and interesting ways.

• Worked with administrators on behavioural issues to support needs of students.

+48-733-***-*** ad0tt9@r.postjobfree.com

EDUCATION

High School Diploma(O’levels)

Ansar Ud Deen College Isolo

(Lagos, Nigeria)

Nursing (B.Sc.)

Akademia Nauk Stosowanych

(Lublin, Poland)

2021-present

QUALIFICATIONS

1. Teacher for English as a second language and foreign language certification. 2. International Computer Driving License

3. Testing on basic fundamentals and Advanced Computer skills. e.g internet skills Ms office SKILLS

LANGUAGES

ENGLISH

GERMAN

Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. 2016 r. poz. 922).

Microsoft Office

Adaptability Problem Solving Patience and Empathy

Computer Literate Time Management

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