Medical Assistant Customer Service

April Martin

*Focused *Hands On *Genuinely Kind-hearted

**** ******** **** ** ***** LAUDERDALE, FL. 33063

(754) 366*6511 or (754) 366********************@*****.*** Well-rounded, Patient Care Technician and Medical Assistant Graduate seeking a facility where I can grow and practice my skills learned in college. Offering experience working with children, the elderly, and various other demographics in customer service, teaching, and nutritional services. With a dedication that produces results as well as a caring and inviting personality that makes people feel appreciated, I would be an asset to any organization. Summary of Qualifications

Strong communication and interpersonal skills

Compassionate, non-judgmental, patient, and caring Able to work flexible hours

Proven record of delivering excellent customer service Strong admin-skills: Answering phones, front desk etiquette, appointment setting, & filing paperwork

Proficient in use of computer systems: internet, emailing, & Microsoft Office Applications Education

Florida Career College

Diploma in Medical Assistant Technician 2014-2015

Diploma in Patient Care Technician 2013-2014

Level 11 background, physical complete, 75+HHA Hours, CEU Credits Obtained Medical Assistant technician

BLS CPR Certified

Anatomy and Physiology Terminology

Human Disease and Pathology

Pharmacology and Drug Administration

Electrocardiography and Diagnostic Imaging

Phlebotomy and Hematology

Medical Front/ Back Office Procedures

Patient Care Technician

Occupational Therapy and Geriatric Aide

Articulated Nursing Assistant

Advanced Home Health Aide with CPR Training

Phlebotomy and Hematology

Employment History

Broward Outpatient Urgent Care; Pompano Beach, Fl February 2015 - March 2015 Medical Assistant Extern

Greet patients, took blood pressure, filed medical records and assisted Physical Therapist. Five star premier residences; Pompano Beach, Fl May 2016 - Present Nutritional Services

Provide high quality customer service to elderly residents of a assisted living facility. Distributed menus and assisted patients with selecting meals after which I would prepare the food and serve them.

Cleaned and sanitized work and dining areas

Recognized for my attendance and willingness to fill in for others Handle a high volume of requests from residents and their families Convergys; Tamarac, Fl February 2016 - April 2016

AT&T Rep.

Inbound and Outbound calls to and from prospective clients requesting product demonstrations. Appointment scheduling for service technicians to go to the homes of prospective clients to conduct product demos

Schaeffer’s Preschool Academy; Pompano Beach, Fl May 2007 - March 2008 Teacher Assistant

Worked with children ages infant to 5 years of age Assisted in changing diapers, dressing, and feeding Toddlers Supervised and observed play activities and nap time with toddlers Taught toddlers their ABC’S, numbers and colors

Instructed children in health and personal habits

Prepared and served snacks and beverages

Helped after school students with their homework

Cleaning and sanitizing work areas and toys

The preserves of Palm-Aire; Pompano Beach, fl August 2005 - August 2006 Activities Assistant/Dietary Aide

Assisted with organizing and planning special events for elderly residents of ALF Observed and helped with activities and programs

Served residents nutritious meals.

Monitored meal items to ensure they complied with special dietary restrictions

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