Customer Service Loan Documentation

KATHY BUTLER

****************@*****.*** 832-***-**** Spring, TX 77373

Summary

Competent in handling high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets.

Capable of working alone or with team members to accomplish tasks and enhance processes.

Experienced administrative professional offering solid background in loan processing. Able to coordinate documents, correct errors and liaise with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about best practices and regulatory requirements.

Hardworking and dependable

with strong ability in multitask with great customer service abilities, reliable and great team player. Organized, proactive and punctual with team-oriented mentality.

Skills

Administrative support

Jack Henry/Silverleaf

Customer service

Commercial Loan due diligence

Loan Documentation

MS Office

Problem resolutions

Sageworks

Laser Pro

Loan Closing

ACBS loan system

Experience

Third Coast Bank Humble, TX

Commercial Loan Specialist

01/2021 - 04/2023

Manage and maintain an individual pipeline of active commercial loans

Review both new and renewed executed legal documents, such as promissory notes, guaranties, security agreement etc.

Setup exceptions and cleared off sageworks (ACBS system)

Uploaded exceptions on Jack Henry/Silverleaf

Ordered all searches for commercial loans including flood, UCC's and (EDR) environmental for all phases

Picked up & assigned executed incoming mail for team

Upload and cleared all mortgage loans on both Silverleaf, Sageworks

Assist with special projects as need - (cleared over 6000 PPP loans by emailing borrower paid note and (SBA PPP letter)

Daily communications with clients both internal and external

Assist with file clean-up for bank audit.

Updated loans on the ACBS banking system

Trained new team members on the exceptions report.

Volunteered for both team and bank outside activities ex: (giving gowns, breast cancer awareness, Christmas volunteered for clothes and toy drive; team building etc.)

Assist other teams with special project when available.

Assist with writing team procedures

Prosperity Bank Houston, TX

Commercial Lending Assistant

02/2019 - 06/2020

Prepared and delivered loan documents to title and escrow teams.

Organized, filed and maintained customer, dept. and reg. loan records.

Submitted completed loan applications, including recommendations for underwriting.

Checked applicant credit, personal references and employment histories.

Generate weekly outstanding exceptions reports.

Clear outstanding exceptions

Generate all required documents forms to clients when needed.

Prepare required documents for loans to be executed by clients.

Pull verification of existence (VOE's) on every client

Upload documents into internal system both Director and Precision

Daily contact with attorneys

Daily contact with both internal external customers

Ability to multi-task through strong practice of strong organizational and time management skills

Iberiabank Bank Houston, TX

Client Relationship Associate III

07/2017 - 06/2018

Supported 4 lending officers.

Manage and maintain individual pipeline of active commercial loan

Provided general administrative support to the Bankers and Relationship Managers

Assisted Relationship Manager's with loan portfolio by clearing collateral, credit and deposit.

Assisted with the collection of past dues accounts.

Authorized the payments and fee waiver for commercial client overdraft.

Daily communications with clients, attorneys, insurance companies and 3rd party vendors

Assisted with ordering appraisals, flood determination or recertification, UCCs, verifications of existence (VOE’s) and verified OFAC status.

Worked closely with attorneys to prepare complex documentation.

Generated weekly outstanding exceptions reports.

Clearing outstanding exceptions

Generated all required documents forms clients when needed.

Upload document to internal system Director and Precision

Ability to multi-task through the practice of strong organizational a time management skill

BNY Mellon Bank Houston, TX

Trust Associate

05/2007 - 06/2017

Assessed conformance of potential adjustments with company structures and strategic goals.

Created agendas and communication materials for team meetings.

Worked closely with stock and bonds, processed new and existing wires for outgoing loans, CDO’s invoices and borrowings.

Revised bonded legal credit agreements to verify compliance are maintained.

Researched outstanding items, assisted with training all new team members and all new procedures and processes.

Processed new and existing wires for outgoing loans, CDO, s, invoices and borrowing.

Researched and updated daily ratings on both WSO and SAM

Read, analyze, interpret both domestic and foreign wires for accuracy.

Tracked loan history from other financial institutions.

Daily researched outstanding items thru Bloomberg

Cleared outstanding items on tickler and error reports against loans.

Efficiently read, analyzed and interpreted legal documents for trade tickets.

Assisted with hourly tracking log of team’s volume.

Balanced daily cash deposits and vault inventory with zero error rate.

Maintained customer financial information and files.

Adhered to regulatory and company security and audit procedures.

Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.

Generated various financial reports for supervisors and managers for review and forecasting.

Handled customers daily and processed transactions, deposits and withdrawals.

Used dynamic research and interpersonal skills to swiftly resolve customer issues.

Posted journal entries in accounting software.

Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.

Supervised tellers to verify compliance with both federal and local regulations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals.

Demonstrated leadership by making improvements to work processes and helping to train others.

Identified needs of customers promptly and efficiently.

Washington Mutual Bank Houston, TX

Processor Iv

01/2002 - 05/2007

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Manage and maintain an individual pipeline of commercial, small business and real estate loans.

Earned reputation for good attendance and hard work.

Created agendas and communication materials for team meetings.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Collaborated with others to discuss new opportunities.

Updated all required reports, booked and funded commercial, mortgage and small business loans.

Reviewed insurance requirements for compliance and follow-ups with turnaround time of Outstanding items by reaching out to clients.

Generated laser Pro documents daily which consist of commercial, mortgage and small business.

Reviewed loan closing documents for accuracy of commercial and mortgage

Loan Closing

Engaged and interacted with attorneys on the preparation of legal documents that were outside of the regular scope.

Funded loans and processed loan payoffs

Daily contact with internal and external clients

Ordered appraisals and reviewed title searches and title policies

Education and Training

Forest Brook High School Houston

High School Diploma

Houston Community College Houston, TX

Toast Master

Junior Achievement Program

Boy Scouts of America

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