EXPERIENCE

GENERAL MANAGER, HOLIDAY INN EXPRESS. COURTENAY, BC DEC 2022-CURRENT

o Managed the project through construction phase and opened the brand new property in May 2023

o Responsible for leading daily hotel operations to ensure Metropolitan Hospitality and IHG’s values and standards are being upheld within the 24/7 operation. o Guiding staff, setting performance objectives, evaluating and optimizing opera- tions, including managing food and beverage programs, lobby retail spaces, and ensuring that the 93 room property is well maintained. REGIONAL GENERAL MANAGER, THE JUNE MOTEL, ON. 2021- 2022 o The June Motel is a boutique motel brand with two locations, Picton and Sauble Beach, an online shop, and a Netflix TV series called Motel Makeover. o Member of a small senior leadership team for a growing entrepreneurial business. o Created a HR Strategy; built policies and training from the ground up and man- aged many projects and changes across the company. HOTEL MANAGER, HOTEL ZED, KELOWNA, BC 2019 - 2021

o Developed a management style and culture focused around fun, team work, over- coming challenges, and providing constructive feedback. o Collaborates with senior leadership around revenue and people strategies. o Represents Hotel Zed within the local community at events and associations, in- cluding board member of the Kelowna Hotel Association and Downtown Kelowna. ASSISTANT MANAGER, HOTEL ZED, KELOWNA, BC - 2019

o Responsible for all aspects of operations, supporting General Manager. o Implemented organizational structures to set the team up for success in sales strategies, guest service standard, health and safety, property maintenance, and controlling manageable expenses.

o Enthusiastically works alongside the guest service agents. Also, work closely with the rooms division teams.

EDUCATION

THOMPSON RIVERS UNIVERSITY; KAMLOOPS, BC

Bachelor of Tourism Management; Minor in Marketing - 2013 Events & Conventions Management Diploma - 2012

Hospitality Management Diploma - 2011

CERTIFICATIONS & TRAINING

First Aid - Emergency Level OFA 1, Food Safe, Smart Serve, Mental Health First Aid, SAFE TALK Suicide Intervention Training, Prepare: Crisis Intervention Training, Communications and Inclusivity Training.

Courtenay, BC 250-***-**** ad0tpt@r.postjobfree.com

EMMA WHANSTALL