Sterile Processing Customer Service
Resume:
Angela James
Texarkana, TX *5501
Phone: 903-***-****
Email: **.*****@*****.***
My goal is to obtain a position that offers a positive atmosphere to learn more and allow me to provide high quality services to the best of my ability within the medical field. I am confident that I can and will continue to make a positive contribution within your origination
Professional Experience:
Medical City Dallas (08/2022-Present)
Special Ops Staffing
Dallas, TX
Proficiently operate all equipment necessary for the cleaning and sterilization of surgical instruments and equipment.
Train and assist incoming sterile processing technicians on proper sterilization techniques to ensure uniformity in following standard operating procedures.
Operate various computer programs used in daily operations, including pulling preference cards and printing schedules and electronic mail to distribute to medical staff.
Assembled and assigned surgical case carts for all operating room procedures in a timely manner
Worked in concert with the surgery equipment technician to facilitate preventive maintenance and in-house repairs, when possible, for cost efficiency
Maintained sterility assurance monitoring of all steam and peracetic acid sterilizers in the operating room to ensure health and safety standard compliance
Texarkana Surgery Center (08/2021-08/2022)
Sterile Processing
Texarkana, TX
Healthcare units and handle sterile equipment needed for surgeries and other medical procedures.
Sterilized equipment, assembling parts, maintaining inventories, and ordering equipment and supplies.
Help responsible for the proper care, cleaning, and decontamination of all surgical instrumentation to include specialized electromechanical equipment such as cams, scopes, drills while observing all departmental operating procedures, safety protocols, and technical standards.
Prepares and distributes operating room and module order requests in accordance with priority identification; providing excellent customer service for problem resolution.
Observed and identified equipment discrepancies, completed minor repairs, submitted work requests, and maintained equipment records.
Assembled, documented, accounted for, and packaged all instrumentation and sets according to individual department protocols.
Assembled, documented, accounted for, and packaged all instrumentation and sets according to individual department protocols.
Maintained a clean and safe environment while observing all personal protective equipment standards, standard precautions, infection control practices.
St.Michael Hospital (11/2018-08/2021)
Sterile Processing
Texarkana, TX
Inspected, decontaminated, and cleaned medical instruments prior to assembly and sterilization.
Applied proper sterilization procedure(s) depending on the substance of the instrument.
Documented and acted on testing results if necessary.
Set proper parameters for steam-machines for various instruments such as time, temperature, and pressure.
Ensured sterile items are stored and transported properly to maintain sterile state.
Ensured availability of sterile instruments and trays of instruments which are of low-inventory and making them priority when needed for OR turnovers.
Idented and accounted for every instrument to keep trays intact.
Packaged instruments into peel pouches and properly labeling pouches.
Proper order-loading of the steam cart with instruments to prevent contamination (wet loads) during the sterilization process.
Superior Senior Care (02/2015-11/2018)
Personal Care Aid
Texarkana, TX
Educated patients on personal care and safety.
Served as a patient advocate and provided support.
Documented on paper and electronic charts accurately.
Assisted with showering, personal hygiene, and dressing of residents.
Maintained records of patient care, progress, and reported problems or observations to overseer and/or doctors of the patient
Patient feeding, bathing, personal hygiene, and grooming
Light housekeeping including changing linens, bed making, and washing and maintaining laundry
Observe patients for physical and mental patterns & reported any noted changes.
Kept records of Vital Signs, ADL's, I&O's, Blood Sugars, Ambulating.
Obtain and record resident's vital signs, weight and intake/output
Assisted nurses and other staff with patient care, treatments and procedures
Heritage Plaza (05/2012-08/2015)
Administrator
Texarkana, TX
Answer multiple console telephone systems.
File documents to maintain an organized and efficient office environment.
Created a filing system exclusively for all sensitive information used throughout the database.
Maintain accurate personnel records for new and existing customers.
In charge for coding insurance claims in order to help patients obtain reimbursement from insurance companies or the government.
Order and distribute office supplies and material needed for each patient.
Oversaw calendar maintenance, appointment scheduling and expense report preparation.
Arranged deliveries for medical as required for staff.
Familiarity with data entry procedures and office equipment such as computers, scanners, fax machine, telephone systems and copiers.
Kroger’s (06/2011-03/2012)
Deli Clerk
Arlington, TX
Responsible for day-to-day duties of dietary personnel including the proper preparation and cooking of all food items for both regular and modified diets.
Ensures sanitation standards are maintained on a daily basis.
Maintained an accurate cash draw of over $1500 per shift.
Inventoried all merchandise within the restaurant to ensure everything was accounted for.
Explain all details of payment method to the customers and employees.
Addressed concerned, upset, angry guests researched and rapidly solved.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Kept inventory records of all items and merchandise, places orders as needed when inventory was low.
Qualifications/Skills:
Data Entry
Sterilization
Sterile Processing
Administration
Quality Assurance
Attention to details
Inventory Management
Leadership and management skills
Expert Customer service and phone service
Performs aspects of technical supply management
Knowledge of using computers and basic workplace equipment
Microsoft Office Professional Suite (Excel, Word, PowerPoint, Google Doc)
Additional Training:
Stand-down Safety Training; Hazardous Materials and Waste Handling; Fire Drills; Fire Extinguisher; Equal Employment Opportunity (EEO); Sexual Harassment; OSHA; Cultural Diversity; (MSDS); Customer Service; Safety Meeting Weekly; Safety Films; Safe Lifting Techniques; On the Job Safety; Evacuation Procedures; Proper Disposal of Hazardous Materials; Confined Space Entry; HIPPA
Contact this candidate