Medical Device Customer Service
Resume:
SHANICE HENDERSON
Riverview, FL 33578
*************@**.***
EXPERIENCE:
September 2021- August 2023
Zynex Medical – Phoenix, AZ
Territory Manager – Medical Device Sales
Business to business sales. Develop and sustain relationships with existing customer base and build rapport as a personable trusted representative. Outbound calls to different pain management clinics. Prepared customized client presentations and quotes. Participated in sales training events and conferences to continuously develop skills and gain product knowledge. Held in-services for physicians and clinic staff. One on one medical device education with patients. Worked with Salesforce CRM. Territory management. Met all sales quotas. Grew the company’s revenue by maintaining their existing customer database and taking proactive measures to generate new business in my assigned territory.
September 2020 – September 2021
Peloton – Phoenix, AZ
Member Associate
Assist members with new and existing memberships. Troubleshoot issues with Peloton Bike, Bike+ and other Peloton products. Attended team meetings and outings. Track all memberships and orders in Zendesk application. September 2017 – August 2020
INTEGRATIVE SPINE & SPORTS - New York, NY
Chiropractor Assistant
Assistant to 3 physicians. Assist with patient flow. Answer multi-line phone calls, schedule appointments, meet and greet clients. Perform patient E-stim treatment, monitor patient. Assist Dr. with new patient processing and paperwork. Process payments, transfer patients, verify insurance. Participate in weekly/monthly department meetings. Strong customer service skills.
August 2016 – September 2017
HOBOKEN ORAL SURGERY – Hoboken, NJ
Front desk/Back Assistant
Meet and greet patients, Answer telephones and direct calls to appropriate staff. Schedule and confirm patient’s appointments. Verify insurance. Post payments to patient’s accounts. Verify insurance, present treatment plans. Prepare treatment rooms, x-rays and sterilization. General cleanings and oral surgery assisting. Social media posting and marketing outside the practice.
EDUCATION:
Arizona State University–Tempe, AZ B.S. Marketing
Pima Medical Institute – Mesa, AZ Dental Assistant Certification
Contact this candidate