Dayna S. Torres

Professional Summary

Experienced Bilingual (Spanish/English) accounting and management professional with strong analytical skills to optimize issue identification and convey solutions. A passion for accuracy, thoroughness, and overall organization are combined with the familiarity and ability to analyze, interpret, and compare facts and figures. Possess outstanding technical knowledge and aptitudes to work well independently or as a supervisor/member of a professional accounting and auditing team.

Experience

Wolverine Worldwide Byron Center, MI

Keyholder 2022- Present

oProcess incoming shipments, outgoing merchandise, change orders, and work schedules for Sperry store at Tanger Outlet (occasionally at Merrell store).

oOversee floor and backroom stocks, merchandise layouts, and facility management of two store fronts.

oHelp manage store schedules, opening and closing of two store fronts, and set daily sale goals for staff based on past and current sale data.

PRGX Global Grand Rapids, MI

Business Analyst III 2019 – 2/2023

Bilingual Auditor 2017 – 2019

Bilingual Staff Auditor 2015 – 2017

oExceed individual recovery goals, resulting in direct profit increases, for commercial clients of various sizes.

oWorked closely with management and client for more in-depth auditing of their accounts, completing individualized projects for clients.

oEmploy various accounting practices and procedures to identify variances, determine collectability throughout the claim writing, collection process, and work closely with clients around updates, billing, and claim processing.

oUtilized client systems; OnBase, SAP, Access, Oracle, Panoptic (a recovery system created by PRGX) to check data, process recoveries, claim process, and other job responsibilities.

oLearned and trained management and team members on new platform software to enable vendor information retrieval, email and statement generation, and process commercial credit recovery and debit balance claims.

oCollaborated closely with staff, clients, and client team members to go over processed claims and billing.

Wolverine Worldwide Byron Center, MI

Keyholder 2021 - Present

oProcessed incoming shipments, outgoing merchandise, change orders, and work schedules for Merrell store at Tanger Outlet (occasionally at Sperry store).

oOversaw floor and backroom stocks, merchandise layouts, and facility management of two store fronts.

oHelped manage store schedules, opening and closing of two store fronts, and set daily sale goals for staff based on past and current sale data.

Lucky Brand Jeans Grand Rapids, MI

Sales Associate 2019-2021

oResponsible for customer service, merchandising, and maintaining facility operations.

oProcessed incoming stock, outgoing shipments, and completed both in person and online sales.

Simply Pest Solutions Grand Rapids, MI

Office Manager 2014-2015

oMaintained and managed all accounting records, including accounts payable, accounts receivable, and billed invoice collections.

oLead, organized, and scheduled employees for general staffing, client appointments, and urgent situations.

Strategic Staffing & K-Force Solutions Grand Rapids, MI

Contract Customer Service and Accounting Positions 2009 – 2014

oContracted to an array of clients to manage customer service and accounting tasks

Education

Bachelor of Business Administration University of Phoenix 2012

References

Suzanna Beauchamp – Kent County Health Department Clerk II

Cell 616-***-****

Dezeree Centers- Bucher Hydraulics VP of Finance North America

Cell 616-***-****

Dale VanDyke – PRGX Global Inc. Supervisor

Cell 616-***-****

Brittney Slater- Wolverine Worldwide Store Manager (Merrell and Sperry)

Cell 231-***-****

616-***-****

ad0tnl@r.postjobfree.com

Kentwood, Michigan

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