Customer Service Data Entry

TRESSIE KESSEE

CYPRESS, TX ***** 346-***-**** *************@*****.***

OBJECTIVE EXPERIENCE

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reach Truck Operator, 12/2021 - 04/2023

DALKIN COMFORT TECHNOLOGIES – Waller, TX

Unloaded materials and goods at designated locations for best project availability. Transported goods between warehouse locations according to shipment and storage needs. Operated equipment safely and efficiently to prevent damage to items and avoid injuries. Inputted inquiries and information into a computer database to ensure specific locations. Amazon Associate, 09/2019 - 12/2021

AMAZON FULFILLMENT CENTER, KATY – Katy, TX

Providing dispatching and shipping information as well as packaging updates Sending over orders to fulfillment team to process orders. Handled customer inquiries and suggestions courteously and professionally. Data Entry Operator/ Caregiver/Provider Assistant, 04/2018 - 04/2020 INCARNATION HOME HEALTH – Sugar Land, TX

Providing the nursing staff with updated charts for patients Completed data entry tasks with accuracy and efficiency. Scheduling patients and accepting payments and insurance information Tasks: bathing, laundry, shopping, dressing, grooming, shaving or oral care, meal preparation, routine hair/skin care, cleaning, walking, etc

Cashier, 06/2019 - 01/2020

Fallas Paredes Department Store – Houston, TX

Met customer needs through polite, friendly and attentive service. PROFESSIONAL SUMMARY

WORK HISTORY

Trained new cashier team members in customer service and money handling processes. Helped customers complete purchases, locate items, and join reward programs. HOUSTON COMMUNITY COLLEGE HOUSTON - Houston, TX

BACHELOR OF SCIENCE: NURSING

LAMAR UNIVERSITY - BEAUMONT, TX

SKILLS EDUCATION

Customer Service

Microsoft Office

Typing

Retention

Insurance Verification

Multi Line Phones

Industry Best Practices

Customer Relationships

Shipping and Receiving

Loading and Unloading

Certified tugger, forklift & reach truck, Daikin Technology - 2021-2023 EDUCATION

SKILLS

CERTIFICATIONS

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