Thomas Nolan Porter Jr

**** ****** *** 386-***-****

Daytona Beach, FL 32117 ad0tm9@r.postjobfree.com

SUMMARY

CALL CENTER REPRESENTATIVE RESUME

OBJECTIVE: Secure a position that enables me to use my skills, as a proven customer service satisfaction Call Center Representative. Resourceful and having a successful ability to communicate with others in order to answer questions, provide solutions and navigate the necessary responsibilities to meet company targets and goals. Work Experience has provided me with the tools to successfully handle a wide range of areas within a fast paced and dynamic environment. Being well rounded and eager to learn, my range of skills enables me to learn quickly.

QUALIFICATIONS/EXPERIENCE

Henry Electric 386-***-****) 2022-2023

Timeshares by Owner of Orange City LLC

Michele Rucker, 386-***-****

Phone Marketing and “QV” Quality Verification Trained through Michele Rucker, Owner

Skills include:

Computer and software skills

Basic typing

Outgoing personality

Problem-solver

Multitasking

Active Listener

Adaptable

Able to develop strong product knowledge

Strong customer satisfaction rate

Flexible to company call management system

“Ordained Minister” March 29, 2004, “Self Employed” Vast-Quest-4-J.C.

Non-Profit “Ministries” inner city “Youth Pastor”

Hungry Howie’s, Pensacola Street, Tallahassee, FL 1999-2000

Experienced in Boat maintenance, repair and detailing in a wide variety of settings, that included projects requiring subassembly and assembly work.

Hull and Hall, Jupiter, Florida 1996-1998

Yacht Maintenance and Restoration

Subassembly and Assembly skills adaptable to various boat projects. In addition, maintaining good communication and follow thru with owners, providers and team members as needed.

Skills include:

Wet sanding

Gel Coating

Fiberglass Work

Waxing Compounding & Buffing

Non-Skid Install’s & Refurbishing

Bottom Full-Service Specialist

Awlgrip Marine Paint Application

Teak Refinishing

Bilge refurbishing

Painting

Miscellaneous boat maintenance and prep work:

Cabinetry refinishing

Deck and hull work projects

Prep engine room for painting

Painting engine rooms

Scheduled marine related duties

SailFish Marina, Palm Beach Shores, Florida 1998

Seminole Marina, Palm Beach, Florida 1998

TRAINING

Familiar with a wide range of hand tools, tasks, and mechanical objects.

Core Safety training that included knowledge of hazardous materials, disposal of waste, management and usage of personal protective equipment: respiratory protection, confined space safety, and accident prevention are examples of focus areas required in Marine Work.

Basic Plumbing Coursework

Core Basic Construction Skills

EDUCATION

McFaddon Vocational School, Davie Florida 954-***-****

Graphic Art and Design

Miami Dade Community College, Wolfson 2003

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