Dispatch Supervisor Food Service
Resume:
MANDEEP
SINGH
JASSAL
***********@*****.**
m
Surrey, BC V3V5R8
Goal-oriented manager with distinguished
Supervisor/Dispatchers experience in transportation industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while recruiting training and hiring staff. Committed to streamlining schedules & procedures while optimizing employee talent. Excellent reputation for resolving work related problems and improving customer satisfaction. PROFESSIONAL SUMMARY
Dynasty Traffic LTD - Dispatch Supervisor (NOC 1215) Abbotsford, BC • 08/2022 - Current
TRANS ALLIANCE LLC (TRANSPORTATION INDUSTRY)
HANDLING ONLINE FROM INDIA - MANAGER
http://trans-alliance.com/, FUEL CARD SOLUTIONS •
05/2013 - 07/2022
WORK HISTORY
Maintained updated and detailed records of calls in physical and electronic database.
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Determined number of man hours required to complete assignments after reviewing scope of each project.
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Supervised team of employees and provided training focused on maximizing overall performance.
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Maintained meticulous employee records to accurately track attendance and productivity.
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Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
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Sent out drivers to assist 8 hourly callers based on locations, needs and worker availability.
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Directed dispatching, routing and tracking of 10 fleet vehicles.
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Supervisor handling team of 30 people, stepping in to support employees and deliver smooth processes of
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SKILLS
• Dispatcher
• Supervisor
• Sales processes
• Excellent Computer Skills
• Sales presentations
Empowers high-performing
sales teams
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• Time management
• Sales Reporting
Advanced Salesforce.com
user
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POS {Quickbooks/CRM}
expert
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• Relationship building
Punjab Technical University
Jalandhar • 09/2010
Bachelor of Science
EDUCATION
Hotel New Evening Star - Food Service Manager
Bathinda, Punjab • 10/2010 - 01/2013
selling Fuel Card to Transportation Industry in North America.
Excellent computer skills, MS Word, MS Excel, MS Outlook
& PowerPoint.
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Excellent reputation for resolving work related problems and handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
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Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
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Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
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Reorganized and optimized leads management by
implementing Zoho CRM solution.
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Resolved customer issues quickly and managed accounts to increase sales and meet quotas.
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Held weekly training meetings with Sales representatives to identify techniques to overcome sales obstacles.
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Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
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Investigated and integrated enhanced service and team management strategies to boost business profits.
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Maintained effective supply levels by monitoring and reordering food stock and dry goods.
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Set schedules and procedures for 20 staff by planning and designating shifts and hours.
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Reviewed and approved employee schedules and
timesheets.
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Positive customer experiences at all stages by overseeing every area of operations.
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Contact this candidate